Hybrid WMS Support Engineer - Global Logistics IT

Bleckmann; Brussel; Hybrid; EUR 55,000 - 75,000; Full time

Job summary

You will work in a hybrid environment, collaborating with multi-site operations and IT SMEs, while growing your expertise in WMS systems, integrations, and process improvements.

Qualifications

• Minimum 2 years of experience in Warehouse Management Systems application support.
• Fluency in English, both written and verbal.
• Proven ability to troubleshoot and resolve user and software issues.
• Experience with WMS testing and interface monitoring.
• Willingness to travel and participate in on-call global services.

Responsibilities

• Provide 1st and some 2nd level support and training to WMS users.
• Diagnose and resolve user errors and software problems.
• Monitor Boomi interfaces and ensure data flows between WMS and other systems stay healthy.
• Develop and maintain Knowledge Base articles for self-service support.
• Use ITSM tools to track tickets and manage SLAs.

Skills

WMS knowledge

Troubleshooting

Communication

Problem solving

Teamwork

Time management

English fluency

Tools

Blue Yonder/JDA

Manhattan WMi

Boomi

ITSM tools

SQL

Job description

You will work in a hybrid environment, collaborating with multi-site operations and IT SMEs, while growing your expertise in WMS systems, integrations, and process improvements.