Global WMS Support Engineer | Hybrid & On-Call Ready

Bleckmann België N.V.; Waregem; Hybrid; EUR 50,000 - 70,000; Full time

Job summary

Bleckmann België N.V. is seeking an IT WMS Support Engineer to sustain and optimize our warehouse management systems across our global operations.

You will provide user support, diagnose software issues, monitor Boomi interfaces, and contribute to knowledge base content. You will collaborate with IT teams on changes, test new features, and assist in go-lives, while maintaining strong communication with business stakeholders and end users.

Qualifications

• WMS support experience with at least 2 years in a 3PL environment is preferred.
• Deep knowledge of WMS architecture, processes, and configuration.
• Strong troubleshooting skills and ability to resolve faults quickly.
• Experience with WMS testing and integration testing.
• Excellent communication and problem-solving abilities.

Responsibilities

• User support & troubleshooting - Provide 1st and some 2nd level support and training to WMS users.
• Diagnosis & resolution - Diagnose and resolve user errors and software problems by analysing error logs and reviewing system configurations.
• Interface monitoring - Monitor and resolve Boomi interface issues daily.
• Knowledge base - Develop and maintain Knowledge Base articles documenting common issues and solutions.
• Ticket & SLA management - Use the ITSM tool to monitor ticket progress and manage incidents.
• Changes & projects - Work with IT teams to implement changes and updates through projects and Change Requests to WMS.
• Go-live support - Provide on-site support during project go-lives.
• Incident ownership & escalation - Take ownership of WMS incidents from initial analysis through resolution.

Skills

WMS expertise

Troubleshooting

Communication

Teamwork

English fluency

Tools

JDA / Blue Yonder

Boomi middleware

ITSM tools

IBMi

SQL

Job description

Bleckmann België N.V. is seeking an IT WMS Support Engineer to sustain and optimize our warehouse management systems across our global operations.

You will provide user support, diagnose software issues, monitor Boomi interfaces, and contribute to knowledge base content. You will collaborate with IT teams on changes, test new features, and assist in go-lives, while maintaining strong communication with business stakeholders and end users.