Hybrid Change Manager Consultant | ITIL/COBIT Expert

Keystone Solutions; Brussel Hoofdstad; Hybrid; EUR 90,000 - 120,000; Full time

Benefits offered by this job

Consultancy Nature

Dynamic Projects

Learning Opportunities

Career Growth

Core Values

Job summary

Keystone Solutions in Brussels seeks an experienced Change Manager to lead complex organizational changes for client environments. You will drive ITIL/COBIT aligned processes, manage risks, and ensure smooth production transitions while collaborating with stakeholders.

This on-site + homeworking hybrid role requires strong communication, leadership, and a deep understanding of IT security and resilience. Fluency in Dutch, French and English is required to coordinate across teams and borders.

Qualifications

• Master degree or equivalent by experience.
• Minimum 8 years in Organizational Development.
• Deep knowledge of ITIL and COBIT processes.
• Experience with IT Service Management in ServiceNow.
• Proven ability to develop and adapt processes with KPIs.
• Strong organizational and analytical skills.

Responsibilities

• Manage changes from submission to closure with minimal business impact.
• Protect information systems by preventing unacceptable risks.
• Identify conflicts and propose optimal production transition dates.
• Implement and improve change management within operations teams.
• Ensure quality of change requests and compliance with deadlines.
• Monitor change requests through their lifecycle and report on indicators.
• Lead CAB reviews and communicate changes and risks to stakeholders.
• Act as process change referent and share best practices.
• Describe, test rollback procedures, and support PIRs.
• Develop statistics on changes and drive process improvements.

Skills

ITIL/COBIT knowledge

ServiceNow experience

Production resilience (DRP/BCP/HA)

IT/Business relationship management

Quality, IT security & cybersecurity

Process design & performance metrics

Communication & teamwork

Fluent Dutch, French & English

Education

Master degree or equivalent by experience

Job description

Keystone Solutions in Brussels seeks an experienced Change Manager to lead complex organizational changes for client environments. You will drive ITIL/COBIT aligned processes, manage risks, and ensure smooth production transitions while collaborating with stakeholders.

This on-site + homeworking hybrid role requires strong communication, leadership, and a deep understanding of IT security and resilience. Fluency in Dutch, French and English is required to coordinate across teams and borders.