Housekeeping Supervisor

The Usual; Brussel Hoofdstad; Hybrid; EUR 38,000 - 52,000; Full time

Benefits offered by this job

Meal on shift

Holidays: 20 days

Personal development culture

Get-togethers with food and drinks

Job summary

The Usual Brussels is seeking a Housekeeping Supervisor to oversee daily cleaning tasks and maintain spotless rooms and public areas. You will lead the team on the floor, support colleagues, and ensure guest spaces are welcoming and well presented.

You will role-model hands-on leadership, monitor progress, and collaborate with the Housekeeping Manager to address operational needs and ensure high standards are met.

Qualifications

• Minimum 1–2 years of housekeeping experience, preferably in a hotel.
• Lead by example and help with daily cleaning tasks.
• Eye for detail and consistently high cleaning standards.
• Ability to divide tasks and monitor progress.
• Approachable and able to give clear instructions.
• Problem solver who escalates when needed.
• Fluent English; Dutch knowledge is a plus.

Responsibilities

• Lead the housekeeping team on your shift with clear instructions.
• Distribute daily cleaning tasks and monitor progress.
• Inspect rooms and public areas for cleanliness and presentation.
• Provide hands-on cleaning support during busy shifts.
• Keep Front Office updated on room status and issues.
• Mentor new team members with practical guidance.
• Ensure trolleys, linen, and supplies are ready and stocked.
• Handle day-to-day guest requests and escalate when needed.
• Follow hygiene, safety, and sustainability standards.

Skills

Housekeeping experience

Lead by example

Attention to detail

Organizational skills

English proficient

Dutch a plus

Job description

Join us as

There's always something to do at The Usual Brussels! Luckily, you're never on your own. Together with an enthusiastic team of housekeepers, fellow supervisors, and the Housekeeping Manager, you make sure everything looks its best every day.

As our Housekeeping Supervisor, you're right in the middle of the action. You support your colleagues, keep an eye on the details, and make sure our rooms and public areas are clean, welcoming, and ready for our guests. To strengthen our team, we're looking for a Housekeeping Supervisor. Are you not afraid to roll up your sleeves, enjoy working with people, and take pride in a job well done? Join us on our journey!

Be you with us

Our culture is built on taking ownership, collaboration and continuous improvement. We own it, we care deeply and we stay curious together. We challenge ourselves to think differently, move fast and create experiences that matter. As Housekeeping Supervisor, you will play a vital role in bringing that vision to life.

The role

As our Housekeeping Supervisor, you're the eyes and ears of the housekeeping team on the floor. You make sure rooms are spotless, daily cleaning tasks are completed on time, and your colleagues have everything they need to do their jobs well. You're not someone who just gives instructions from the sidelines. You roll up your sleeves, lead by example, and help wherever needed. Together with the Housekeeping Manager, you make sure every guest walks into a clean, comfortable, and welcoming space.

• Lead by example: Supervise the housekeeping team during your shift, provide clear instructions, and support colleagues with their daily tasks.
• Keep things on track: Distribute daily cleaning assignments, monitor progress, and adjust priorities when needed to ensure rooms are ready on time.
• Check every detail: Inspect cleaned guest rooms and public areas, identify anything that needs attention, and make sure our cleanliness and presentation standards are met.
• Be hands-on: Support the team with cleaning rooms and public areas whenever needed, especially during busy shifts.
• Stay connected: Keep Front Office updated on room status, report maintenance issues, and communicate any operational challenges to the Housekeeping Manager.
• Support your colleagues: Show new team members how things are done, explain cleaning procedures, and provide practical guidance and feedback on the floor.
• Keep things organised: Make sure cleaning trolleys, linen, supplies, and equipment are ready for use and report shortages or damaged items.
• Solve it on the spot: Handle small day‑to‑day issues and guest requests quickly, while escalating more complex situations to the Housekeeping Manager.
• Do good: Follow our hygiene, safety, and sustainability standards and encourage colleagues to use cleaning products, water, and energy responsibly.

What you'll bring to the table

• You know the ropes: You have at least 1–2 years of housekeeping experience, preferably in a hotel, and understand what it takes to keep rooms and public areas in excellent condition.
• You lead by example: You enjoy guiding colleagues on the floor and aren't afraid to roll up your sleeves and help with daily cleaning tasks.
• You've got an eye for detail: You easily spot things others might miss and take pride in delivering consistently high cleaning standards.
• You keep things organised: You can divide tasks, monitor progress, and adjust priorities when the day doesn't go as planned.
• You're approachable: Colleagues feel comfortable asking you questions, and you know how to give clear instructions and constructive feedback.
• You're a problem solver: You handle everyday challenges calmly and know when to involve the Housekeeping Manager.
• You're a team player: You communicate clearly with colleagues and other departments to keep daily operations running smoothly.
• You speak the language: You're comfortable communicating in English. Knowledge of Dutch is a plus.

What's in it for you?

• A market-conform salary, in line with your experience and responsibilities.
• 20holidays to relax and unwind throughout the year;
• Personal development is encouraged through our active feedback culture.
• The opportunity to join an innovative, international hospitality group that’s committed to not just building new hotels but building a brand;
• We provide a meal when you’re on shift
• Are you fond of your coworkers and enjoy spending time with them? Join us for get-togethers, which include food and beverages, to further strengthen those connections;
• Fixed travel allowance for commuting;
• Personal coaching based on (y)our goals, development and ambition;
• Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels;
• Exchange program across The Usual hotels (optional program);
• We celebrate you and your style. We provide and uniforms however we leave room for your personal touch;
• Extra time off to volunteer for a charity you care about;
• The chance to have your own impact on our narrative of our organization.

How we work

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one‑size‑fits‑all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.