Housekeeping Manager

The Usual; Brussel; On-site; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Salary per Horeca PC302 category 9

Meal on shift

Fixed travel allowance

Personal coaching

Hotel staff discounts for family

The Usual exchange program

Uniform provided with personal touch

Volunteer time off

Job summary

The Usual Brussels is seeking a Housekeeping Manager to lead and inspire the housekeeping team, maintaining high cleanliness, safety and presentation standards across rooms and public areas. You will drive efficient daily operations and collaborate with Front Office and Maintenance to ensure guest satisfaction.

You will oversee staffing, schedules and budgets while coaching staff, addressing feedback, and promoting sustainability across hotel operations.

Qualifications

• Minimum 2-3 years in housekeeping within hospitality, with supervisory or managerial experience.
• Strong leadership, coaching and team development skills.
• Excellent organization, attention to detail and proactive mindset.
• Fluent in English; Dutch language is a plus.
• Ability to manage budgets, resources and sustainability initiatives.

Responsibilities

• Lead, coach and support the housekeeping team and foster a positive work environment.
• Oversee daily operations, room assignments, schedules and staffing levels.
• Conduct regular inspections to maintain cleanliness and presentation standards.
• Collaborate with Front Office, Maintenance and other departments for smooth operations.
• Monitor supplies, costs and budgets; drive efficiency and waste reduction.
• Address guest feedback promptly and ensure a welcoming stay.
• Support recruitment, onboarding, training and development of staff.
• Ensure health, safety, hygiene and cleaning procedures are followed.

Skills

Leadership

Team motivation

Coaching

Communication

Operations management

Quality standards

Budgeting & cost control

Health & safety

Sustainability

English language

Dutch (nice to have)

Job description

Join us as

There's always something happening at The Usual Brussels! Luckily, you're never on your own. Together with an enthusiastic team of housekeepers and supervisors, you make sure our rooms and public areas look their best every day and our guests feel right at home.

At The Usual, we believe travel can be a force for good. We are building a new generation of hotels that combine thoughtful design, meaningful hospitality and responsible business practices. Our hotels are places where guests feel instantly welcome, locals feel at home and teams are empowered to bring their authentic selves to work every day. To strengthen our team, we're looking for a Housekeeping Manager. Are you ready to take the lead, roll up your sleeves, and make a difference together with your team? Join us on our journey!

Be you with us

Our culture is built on taking ownership, collaboration and continuous improvement. We own it, we care deeply and we stay curious together. We challenge ourselves to think differently, move fast and create experiences that matter. As Housekeeping Manager, you will play a vital role in bringing that vision to life.

The role

As our Housekeeping Manager, you're the one who keeps an overview, motivates the team, and makes sure everything runs smoothly behind the scenes. You know how to bring people together, maintain high standards, and keep the daily operation running like clockwork. From spotless guest rooms to welcoming public spaces, you make sure every corner of our hotel reflects The Usual's standards. Your responsibilities are, among other things:

• Lead and inspire: Manage, coach, and support the housekeeping team, creating a positive and collaborative working environment. Lead by example and step in whenever an extra pair of hands is needed.
• Keep things running: Oversee daily housekeeping operations, including room assignments, cleaning schedules, staffing levels, and workload distribution, ensuring rooms are ready on time and operations run efficiently.
• Set the standard: Conduct regular room inspections and quality checks to ensure guest rooms, public areas, and back-of-house spaces consistently meet our cleanliness, hygiene, and presentation standards.
• Work together: Collaborate closely with Front Office, Maintenance, and other hotel departments to coordinate room availability, address maintenance issues, and ensure smooth daily operations.
• Take ownership: Monitor housekeeping supplies, linen, equipment, and departmental costs. Manage budgets, minimise waste, and ensure resources are used efficiently without compromising quality.
• Make every stay count: Respond proactively to guest feedback and housekeeping-related requests, resolving issues quickly and ensuring every guest enjoys a comfortable and welcoming stay.
• Stay curious: Identify opportunities to improve workflows, service quality, and team performance. Introduce practical improvements that make daily operations smarter and more efficient.
• Care deeply: Support the recruitment, onboarding, training, and development of team members. Create an environment where everyone feels welcome, respected, and valued.
• Keep it safe: Ensure compliance with health, safety, hygiene, and cleaning procedures, including the safe handling and storage of cleaning products and equipment.
• Do good: Contribute to our sustainability ambitions by encouraging the responsible use of cleaning products, water, energy, and other resources, while finding ways to reduce our environmental footprint.

What you'll bring to the table

• You've been there: You have at least 2-3 years of experience in housekeeping within the hospitality industry, including experience in a supervisory or managerial role.
• You're a natural leader: You know how to motivate, coach, and develop a diverse team, creating a positive working environment where everyone feels valued.
• You've got an eye for detail: You take pride in maintaining high cleanliness and presentation standards and notice the little things that make a big difference.
• You're organised and proactive: You know how to prioritise, manage schedules, and keep operations running smoothly, even during busy periods.
• You're hands-on: You're not afraid to roll up your sleeves and support your team whenever needed. You lead by example.
• You're a team player: You communicate clearly, work well with other departments, and know how to bring people together.
• You think smart: You're comfortable managing supplies, monitoring costs, and finding ways to improve efficiency without compromising quality.
• You care about sustainability: You understand the importance of responsible housekeeping practices and enjoy finding ways to reduce waste and environmental impact.
• You speak the language: You're comfortable communicating in English. Knowledge of Dutch is a plus.

What's in it for you?

• Salary according to category 9 of the Horeca PC302;
• 20holidays to relax and unwind throughout the year;
• Personal development is encouraged through our active feedback culture.
• The opportunity to join an innovative, international hospitality group that’s committed to not just building new hotels but building a brand;
• We provide a meal when you’re on shift;
• Are you fond of your coworkers and enjoy spending time with them? Join us for get-togethers, which include food and beverages, to further strengthen those connections;
• Fixed travel allowance for commuting;
• Personal coaching based on (y)our goals, development and ambition;
• Discount for you and family while enjoying time off (relax, eat, sleep, meet, and play) in our hotels;
• Exchange program across The Usual hotels (optional program);
• We celebrate you and your style. We provide and uniforms however we leave room for your personal touch;
• Extra time off to volunteer for a charity you care about;
• The chance to have your own impact on our narrative of our organization.

How we work

We are proud to be an equal opportunity workplace. We strive to be open, honest, and inclusive, and we believe that these values are essential for everyone to be their best selves. We don't believe in a one-size-fits-all approach - we want to hear about your passions and help you build a career that fits your needs! There is freedom for growth, change, and defining our culture together.

Contact information

We’d love to hear from you. A CV is great, but it doesn’t have to be perfect. We would love to hear about your motivation for The Usual and your passions. If you prefer to introduce yourself in another way, we’d love to see that too.
Questions? Feel free to reach out to our People & Culture team via [e-mail] (only for questions)