Healthcare Production Officer

AXA; Brussel; On-site; EUR 28,000 - 32,000; Full time

Benefits offered by this job

Net allowance €90/month

Public transport reimbursement

Meal vouchers €10/day

Insurance coverage

Job summary

AXA Partners is seeking a Policy Administration Specialist to support health insurance management with empathy and precision. You will handle contracts, onboarding, updates, and cancellations while communicating clearly with clients and partners in a collaborative team setting.

The ideal candidate is bilingual (French and Dutch), customer-focused, and detail-oriented, with strong listening skills and a proactive attitude.

Qualifications

• Bilingual in French and Dutch is required.
• Customer-focused mindset with a positive attitude.
• Strong communication and listening skills are essential.
• Curious, proactive and eager to learn.
• Team player who values detail and collaboration.

Responsibilities

• Manage health insurance contracts with care and empathy.
• Communicate clearly with clients and partners.
• Ensure onboarding, updates, and cancellations of policies.
• Collaborate with a diverse team to deliver excellent service.
• Maintain accurate documentation and timely follow-ups.

Skills

Bilingual FR/Dutch

Customer focus

Strong communicator

Team player

Detail-oriented

Job description

Join AXA Partners as a Policy Administration Specialist — Be the Heart of Customer-Centric Health Insurance Management!

Are you a proactive, empathetic communicator with a passion for helping others? We’re looking for someone who thrives in a dynamic environment, values teamwork, and is eager to make a real difference in people’s lives.

What you’ll do:

• Manage health insurance contracts with precision and care and empathy
• Communicate clearly and compassionately with clients and partners
• Ensure seamless onboarding, updates, and cancellations of policies
• Collaborate with a diverse team to deliver outstanding service
• Maintain accurate documentation and timely follow-ups

What we're looking for:

• Bilingual in French and Dutch — your language skills are your superpower!
• A customer-focused mindset and a positive, can-do attitude
• Strong communicator with excellent listening skills
• Curious, proactive, and eager to learn
• Team player who values details, quality and open collaboration

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

You can expect to receive:

• Competitive gross monthly salary
• €90 net allowance per month
• 100% reimbursement of public transportation costs for commuting to and from work.
• Meal vouchers worth €10 per day
• Insurance: group insurance, disability insurance, accident insurance
• 6-month contract, with the possibility of extension based on positive performance, in a dynamic environment offering exciting career opportunities

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55 000 professionals all over the world. Powered by them and our sector‑leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm human touch, we’re always looking at new ways to **…**

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)