Team Leader Claims

AXA Group; Brussel Hoofdstad; Hybride; EUR 45 000 - 73 000; Plein temps

Avantages offerts par ce poste

Competitive gross monthly salary

Yearly bonus based on performance

€250 net allowance per month

Meal vouchers worth €10 per day

€250 eco-vouchers per year

Insurance: group, hospitalization, and

Homeworking

33 days of vacation

Hybrid work environment

Résumé du poste

AXA Partners Belgium is seeking a Team Leader Claims to supervise and coach a dedicated operations team, ensuring top-quality customer service. You will monitor activities, drive KPI/SLA targets, and report on performance while leading transformation initiatives.

The role emphasizes customer-centric leadership, people development, and collaboration across the team to align with AXA's strategy. Hybrid working and a supportive environment are offered.

Qualifications

• Master's degree or equivalent; preference for 5+ years leading teams.
• Strong decision-making, influence, and communication skills.
• Proven experience in transformation and execution leadership.

Responsabilités

• Supervise, coordinate, and coach a Claims Operations team to ensure high-quality customer service.
• Monitor daily activities, allocate resources, and ensure KPI/SLA targets are met.
• Provide reporting on team performance and implement operational solutions for productivity.
• Participate in projects related to innovation, onboarding, or transformation initiatives.
• Support recruitment and manage absenteeism to keep the team motivated.
• Make on-the-spot decisions to ensure proper case follow-up and customer support.

Connaissances

Team leadership

Transformation leadership

Decision making

Customer centricity

People coaching

Analytical thinking

Project management

Team coaching

Formation

Master's degree or equivalent

Outils

Microsoft tools

CRM systems

Description du poste

Join our team as a Team Leader Claims — Lead with Impact and Drive Customer Excellence!

AXA Partners is dedicated to designing tailored solutions that combine insurance, protection and assistance to protect what counts on important moments.

The mission of our Healthcare department is to be a solid and reliable healthcare partner for our clients. We put all our professionalism into supporting our clients in the best possible way so that they can go about their hospitalization or care in general without any worries. This in the context of hospitalization insurance, insurance for outpatient expenses or serious illness, and in offering additional health-related services.

Customer orientation is our DNA and our availability and willingness to listen ensure a customized approach.

As a part of the AXA Group, our 10 000 employees across 40 countries share the same mission: to empower people to live a better life.

AXA Partners is the market leader in Belgium and the Belgian team consists of over 400 people.

What you'll be doing:

• Supervise, coordinate, and coach a dedicated Claims Operations team supporting AXA Partners’ business lines, ensuring high-quality customer service.


• Monitor daily team activities, allocate resources effectively, and ensure KPI and SLA targets are met, keeping customer satisfaction at the core of all actions.


• Provide clear and accurate reporting on team performance, identify areas for improvement, and implement operational solutions to optimize productivity.


• Participate actively in projects related to innovation, client onboarding, or transformation initiatives, acting as a change agent within the team.


• Support the recruitment process and manage absenteeism to maintain a motivated and engaged team environment.


• Make on-the-spot decisions to ensure proper case follow-up and customer support, stepping in operationally when workload peaks.


• Foster a stimulating work environment by promoting open communication, continuous improvement, and a customer‑centric mindset.


• Conduct regular coaching sessions, set clear objectives, and support employees’ professional development through feedback and performance reviews.


• Collaborate with team members to enhance their technical knowledge and service skills, ensuring the team remains aligned with AXA’s strategy and commitments.

What you’ll bring:

• Proven managerial skills with experience in transformation and execution leadership, empowering teams effectively.


• Strong behavioral competencies in decision-making, influence, customer‑centricity, active listening, communication, and empathy.


• Technical expertise in assistance knowledge, coaching, customer needs analysis, and performance tracking.


• Analytical reasoning skills to interpret data, monitor KPIs, and identify improvement opportunities.


• A proactive mindset with the ability to adapt to change and promote continuous improvement within the team.


• Excellent organisational skills to manage multiple priorities, absenteeism, and team development initiatives.

Your skills & experience:

• You have a master degree (or comparable by experience) and by preference you have at least 5 years of experience in leading teams.


• You are Dutch/French with a very good knowledge of the second language & a good knowledge of English,


• You are very Service & people oriented


• You have strong communication (oral & writing) & organization skills


• You have a broad experience in people and/or management of business- projects.


• You have a good knowledge of Microsoft-tools.


• Experience in insurance or the healthcare sector is a plus


• Thanks to your experience in change management and your communication skills, you can easily handle a context in which agreement needs to be found between different actors.


• You are a teamplayer.

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that.

You can expect to receive:

• Competitive gross monthly salary


• Yearly bonus based on your performance


• €250 net allowance per month


• Meal vouchers worth €10 per day


• €250 eco-vouchers per year


• Insurance: group insurance, hospitalization & Ambulatoire/Ambulante\" insurance, disability insurance, accident insurance


• Homeworking


• 33 days of vacation


• A good work life balance with hybrid working.


• Permanent employment type in a dynamic environment with interesting career opportunities

By joining AXA Partners, you will work in a responsible company, which offers a real culture of expertise & diversity. Our focus is on accelerating the development of everyone’s skills, whilst offering attractive and competitive compensation and opportunities for professional development and growth.

Additionally, at AXA, we work to make a real difference to people - when amazing things happen and when we create opportunities for a better life, the feeling of pride is extraordinary.

We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics.

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

#LI-BE