Head of AI & Customer Data Science for Personalisation

TUI; Zaventem; Remote; EUR 150,000 - 210,000; Full time

Benefits offered by this job

Generous travel benefits

Health & well-being support

Learning Hub access

Intercultural collaboration

TUI Care Foundation initiatives

Job summary

TUI is seeking a Head of Customer Data Science & AI to shape how advanced analytics, ML and AI fuel superior customer experiences across Marketing, Sales & Customers. You will set the strategic direction for AI innovation and translate emerging technologies into scalable business value.

You will lead a global function, collaborate with senior leaders, and drive responsible AI, governance and practical deployments that enhance engagement, personalisation and business performance while fostering a

Qualifications

• 10+ years in Data Science/ML/AI, with at least 5 years in a leadership role.
• Experience leading full lifecycle AI/ML solutions from strategy to deployment.
• Experience building models for CRM and digital personalisation across regions.
• Proven ability to build high-performing teams and develop talent.
• Strong communication with senior stakeholders; ability to explain complex tech clearly.
• Experience with personalisation, customer analytics, recommendations or LLMs.

Responsibilities

• Define and deliver the strategic vision, roadmap and direction for Data Science and AI across Marketing, Sales & Customers.
• Identify high-value opportunities for analytics and AI with strong business cases.
• Lead development, deployment and optimisation of AI/ML solutions to boost engagement and performance.
• Establish governance for responsible AI, ethics, and regulatory alignment.
• Champion innovation by exploring generative AI and turning capabilities into practical solutions.
• Foster collaboration, knowledge sharing and continuous learning across the data science community.

Skills

Data Science

Machine Learning

AI Leadership

Stakeholder Communication

CRM Personalisation

Generative AI

Large Language Models

Job description

TUI is seeking a Head of Customer Data Science & AI to shape how advanced analytics, ML and AI fuel superior customer experiences across Marketing, Sales & Customers. You will set the strategic direction for AI innovation and translate emerging technologies into scalable business value.

You will lead a global function, collaborate with senior leaders, and drive responsible AI, governance and practical deployments that enhance engagement, personalisation and business performance while fostering a