Hands-On Team Lead, Credit Collections

ECS; West-Vlaanderen; Presencial; EUR 55.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training and development

Internal and external training

Wellbeing culture

Childcare at Zeebrugge HQ

Descripción de la vacante

ECS in Zeebrugge is seeking an experienced operational Team Lead Collections to guide the credit collection team and actively contribute to the collections process. You will be the point of contact for complex cases, monitor follow-up quality, and drive improvements to cash flow and customer relations.

You will combine leadership with a hands-on mentality, motivating your team and collaborating with Sales, Customer Service and Finance to ensure smooth handling of cases in a dynamic logistics

Formación

• Experience in Collections, Credit Control or a similar financial position.

Responsabilidades

• Manage the credit collection team and coach and support them in their daily work.
• Monitor the quality of the collection process and provide support in complex cases.
• Actively work on process improvements and implement optimisations.
• Analyse payment behaviour and initiate process improvements for KPIs such as DSO, ageing and dispute follow-up.
• Be the point of contact for escalations and structural solutions.
• Maintain close contact with Sales, Customer Service and Finance to ensure cases are handled smoothly.

Conocimientos

Leadership

Collections

Hands-on mindset

Communication

KPI analysis

Process improvement

Descripción del empleo

ECS in Zeebrugge is seeking an experienced operational Team Lead Collections to guide the credit collection team and actively contribute to the collections process. You will be the point of contact for complex cases, monitor follow-up quality, and drive improvements to cash flow and customer relations.

You will combine leadership with a hands-on mentality, motivating your team and collaborating with Sales, Customer Service and Finance to ensure smooth handling of cases in a dynamic logistics