Teamlead Credit Collection

ECS; West-Vlaanderen; On-site; EUR 55,000 - 75,000; Full time

Benefits offered by this job

Training and development

Internal and external training

Wellbeing culture

Childcare at Zeebrugge HQ

Job summary

ECS in Zeebrugge is seeking an experienced operational Team Lead Collections to guide the credit collection team and actively contribute to the collections process. You will be the point of contact for complex cases, monitor follow-up quality, and drive improvements to cash flow and customer relations.

You will combine leadership with a hands-on mentality, motivating your team and collaborating with Sales, Customer Service and Finance to ensure smooth handling of cases in a dynamic logistics

Qualifications

• Experience in Collections, Credit Control or a similar financial position.

Responsibilities

• Manage the credit collection team and coach and support them in their daily work.
• Monitor the quality of the collection process and provide support in complex cases.
• Actively work on process improvements and implement optimisations.
• Analyse payment behaviour and initiate process improvements for KPIs such as DSO, ageing and dispute follow-up.
• Be the point of contact for escalations and structural solutions.
• Maintain close contact with Sales, Customer Service and Finance to ensure cases are handled smoothly.

Skills

Leadership

Collections

Hands-on mindset

Communication

KPI analysis

Process improvement

Job description

As a operational Team Lead Collections, you are not only responsible for the day-to-day management of the team, but you also actively participate in the operational debt collection process. You are the point of contact for complex cases, monitor the quality of follow-up and ensure that the team works with focus and energy every day. You combine leadership with a hands-on mentality and contribute directly to improving cash flow and customer relations.

Your Role And Responsibilities

• You will manage the credit collection team and coach and support them in their daily work.
• You will monitor the quality of the collection process and provide support in complex cases.
• You actively work on process improvements and implement optimisations.
• You analyse payment behaviour and initiate process improvements for KPIs such as DSO, ageing and dispute follow-up.
• You are the point of contact for escalations and structural solutions.
• You maintain close contact with Sales, Customer Service and Finance to ensure cases are handled smoothly.

What's in it for you?

• A varied position with both operational and managerial responsibilities.
• Plenty of room for improvement, initiative and professional development.
• A warm and committed team that is ready for your leadership.

Your profile

• Experience in Collections, Credit Control or a similar financial position.
• Leadership experience or the ambition to take the next step.
• A hands-on mindset: you roll up your sleeves and work alongside your team.
• Strong communication skills and a combination of customer focus and decisiveness.
• Analytical insight and affinity with KPIs and process improvement.
• You like structure, think in terms of solutions and know how to motivate people.
• Language skills: Fluent in Dutch, French and English; German is a plus.

Ready to take your career to the next level? Dive into the world of logistics at ECS, the beating heart of the port of Zeebrugge. As a leading player in the logistics sector, we offer you not just any job, but an opportunity for personal growth, innovation and international connections!

Our offer

• Work environment: step into a dynamic and innovative work environment, with the values of a family business
• Conditions: enjoy attractive remuneration and working conditions, complemented by fringe benefits
• Growth: discover numerous career opportunities and build your future within ECS
• Development: get opportunities to further develop your knowledge and skills through numerous internal and external training courses
• Culture: join a corporate culture where wellbeing is key
• Activities: take part in fun activities and sports sessions after work
• Childcare (only headquarters in Zeebrugge): take advantage of our in-house childcare for a perfect work-life balance