Guest Relations

Hotel Amigo, a Rocco Forte Hotel; Brussel; Sur place; EUR 22 000 - 31 000; Plein temps

Avantages offerts par ce poste

Discounted rates

Learning & development

Meals on duty

Uniform laundry

Social events

Recognition programs

Annual awards

Résumé du poste

Hotel Amigo, a Rocco Forte Hotel in Brussels, is seeking an enthusiastic Guest Relations professional to ensure every guest enjoys a memorable experience from arrival to departure.

Join a renowned hotel group that values local authenticity, teamwork across departments, and outstanding service. Excellent grooming and multilingual hospitality skills are essential for delivering VIP guest experiences and turning moments into lasting impressions.

Qualifications

• Very good spoken and written proficiency in French and English.

Responsabilités

• Greet guests warmly and professionally upon arrival and departure.
• Assist in preparing VIP arrivals, welcome amenities and special arrangements.
• Handle guest inquiries, requests and guest feedback while applying service standards at all times.
• Be attentive to client requests, take notes and ensure their execution.

Connaissances

French fluency

English fluency

Description du poste

Our hotel

Hotel Amigo is set among the cobbled streets of Brussels, just around the corner from the picturesque Grand Place, one of the most beautiful squares in the world. A former prison, it became a hotel in 1957, just in time to host royals, celebrities and VIPs for the Brussels World's Fair. Although much has changed since then, we remain true to our name - our team is friendly, warm and waiting to greet you.

We are looking for an enthusiastic and dedicated Guest Relations who will ensure every guest has a memorable experience from arrival to departure.

As a valued part of the Forte family you will:

Rocco Forte Hotels are a collection of iconic hotels that respects the individuality of location and its team members, encouraging them to be their natural selves while providing a local, authentic experience to our guests.

• Greet guests warmly and professionally upon arrival and departure.
• Assist in preparing VIP arrivals, welcome amenities and special arrangements
• Handle guest inquiries, requests and guest feedback while applying service standards at all times.
• Is attentive upon the client's request, takes notes and ensures their execution.

We are looking for an enthusiastic and dedicated Guest Relations who brings:

• Very good spoken and written proficiency in French and English
• Excellent grooming standards
• Great collaboration with other departments
• Goes that that extra mile

Why working with us

Being part of Rocco Forte Hotels means engaging in a career where passion and dedication are recognised and rewarded, making it an ideal place for those seeking growth and excellence in the hospitality industry.

Working with us provides access to the following perks:

• Discounted rates across our collection of iconic hotels
• Extensive learning and development opportunities
• Meals on duty, laundry of uniforms
• Social activities and events
• Recognition programs
• Annual awards

Ready to take the next step in your career? to become a valued part of Rocco Forte Hotels, an inspirational place to work, known for its commitment to excellence and a sense of familiar family culture everywhere, combined with the passion, commitment and desire from team members to delight guests and serve one another.