Customer Service Engineer Bei televic Rail

Televic Group; Izegem; Hybrid; Full time

Benefits offered by this job

Flexible work environment

Home working policy

Televic Bonus Plan

Legal benefits

Team building events

Job summary

A global technology company is seeking a skilled support technician. You will provide both on-field and remote support for railway communication systems, ensuring installation and functionality. The ideal candidate will hold a bachelor’s degree in a relevant field and have strong expertise in system testing and troubleshooting. This role requires excellent communication skills in English and may involve travel across Western Europe for client training and system installations. In addition, the company offers a flexible work environment and attractive benefits.

Qualifications

• Bachelor’s degree in Computer Science, Electronics, ICT or equivalent is required.
• Expertise in system testing and troubleshooting.
• Knowledge of Linux, software, hardware, and networking technology is essential.
• Must possess strong analytical and problem-solving skills.
• Fluency in English with additional languages as an asset.
• Willing to travel 20%-30% of the time.

Responsibilities

• Implement and configure software on trains during on-field support.
• Provide client training for system proficiency.
• Conduct thorough tests and inspections of systems.
• Document work using JIRA and Confluence.
• Act as primary technical contact for clients during remote support.
• Offer expert technical troubleshooting and project support.

Skills

System testing expertise

Troubleshooting

Analytical skills

Problem-solving skills

Clear communication in English

Organizational skills

Education

Bachelor's degree in Computer Science, Electronics, ICT or equivalent

Tools

Linux

JIRA

Confluence

Networking technology (TCP/IP, FTP, SSH)

Job description

Overview

At Televic Rail we are dedicated to providing innovative and reliable railway passenger information and communication systems. Become part of an international growing company. You get the chance to work on exciting and challenging projects. We never stop innovating or experimenting with new technological advances. A transparent career path and training possibilities. There are plenty of times to connect with colleagues: teambuildings, company events, on-site fit sessions… You have the possibility to work in a flexible environment. We offer a home working policy for two days a week. In addition to an attractive salary, we offer a personalized Televic Bonus Plan and legal benefits. Explore your role with us.

Role structure

This opportunity consists of two parts: on-field support and remote support.

On field support

Imagine yourself traveling across Western & Northern Europe and working on vehicles at the trainbuilder’s facility, at the train operator’s location or even on dynamic runs. You will ensure our passenger information and communication systems are installed and functioning perfectly.

• Software installations: implementing and configuring our cutting-edge software on trains.
• Client training: providing hands-on training to our clients, ensuring they are confident and proficient in using our systems.
• Testing and inspections: conducting thorough tests and inspections to guarantee the highest quality standards.
• Documentation of your work by providing clear and detailed reporting for both internal teams as well as our customers making use tooling like JIRA & Confluence.

Remote support

When you’re not on the road or tracks, you’ll be based at our headquarters in Izegem, Belgium, providing crucial remote support. Your responsibilities will include:

• Acting as the primary technical point of contact for our clients, addressing their inquiries and resolving issues promptly.
• Technical troubleshooting: offering expert technical support and solving problems remotely.
• Project support: collaborating with Project Management & multiple departments within Televic Rail to ensure projects are delivered on time and meet our quality standards.

How you can add value to our team

• You have a bachelor’s degree (e.g., Computer Science, Electronics, ICT or equivalent).
• You possess expertise in the domain of system testing and troubleshooting; fundamental knowledge of Linux, software, hardware, and networking technology (TCP/IP, FTP, SSH, etc.) is required.
• You are well organized with the ability to prioritize and work independently; work under pressure and have strong analytical and problem-solving skills.
• You communicate clearly verbally and in written form in English, further languages are an asset (French, Spanish, German, Arabic).
• You are willing to travel (between 20% and 30% of your time) within Western Europe primarily.