Global Service Account Leader:Lifecycle & Digital Solutions

Bakker Partners; Wommelgem; Hybride; EUR 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Flexible hours

Work from home

Résumé du poste

Bakker & Partners is partnering with our client to recruit a Strategic Service Account Manager. This role owns the after-sales relationship for one or more key customers, coordinating with global service teams to maximize satisfaction and grow service revenue.

The SSAM develops long-term partnerships, identifies lifecycle opportunities, promotes digital service offerings, and ensures customers derive maximum value from installed equipment. HQ is in the Antwerp area, with 20–25% travel expected.

Qualifications

• Bachelor's degree in Mechanical Engineering, Industrial Engineering or a related technical discipline (or equivalent experience).
• Minimum of 5+ years' experience in Service Sales, Technical Sales, Aftermarket or Customer Support within industrial equipment. Pharmaceutical or industrial manufacturing experience preferred.
• Strong relationship-building abilities with experience engaging multiple internal & external stakeholders in complex technical customer matrix organizations.
• A consultative, solution-oriented strategical service sales approach, acting as a trusted partner rather than a transactional salesperson, ability to influence without direct authority.
• Self-driven, disciplined, and comfortable working independently with 20-25% travel, HQ is in the Antwerp area.
• Commercially minded with a proactive and results-oriented attitude.
• Analytical problem-solving skills, high ownership and accountability.
• Fluent in English. Additional regional languages are an asset.
• Pragmatic, hands-on professional with a no-nonsense mentality and a strong drive to succeed.

Responsabilités

• Own the global service relationship for assigned key accounts throughout the equipment lifecycle.
• Act as the primary customer contact for all service-related matters.
• Develop trusted relationships with customer stakeholders at operational, technical and management levels.
• Build and execute strategic account plans aligned with customer business objectives.
• Coordinate service activities across all client’s organizations supporting the customer worldwide.
• Ensure a seamless transition from New Equipment projects into Lifecycle Service ownership.
• Act as the customer's advocate within our client while balancing commercial objectives.
• Serve as the first point of escalation for service-related issues and coordinate internal resolution.
• Drive profitable service growth across the complete client’s service portfolio (Spare Parts, Repairs, Field Service, Preventive Maintenance, SLAs, Maintenance Contracts, Health Checks, Upgrades & Modernizations, Digital Solutions, Training and Lifecycle Consulting).
• Identify and develop new service opportunities within the installed base.
• Prepare technical and commercial quotations.
• Develop lifecycle sales strategies for key customers.
• Manage and maintain a healthy CRM opportunity pipeline.
• Negotiate commercial conditions, scope and delivery expectations.
• Deliver assigned Order Intake, Revenue and Profitability targets.
• Support forecasting and budgeting activities.
• Develop a strong understanding of our client’s technologies and customer processes.
• Provide first-level technical guidance to customers.
• Translate customer needs into internal technical solutions.
• Coordinate technical expertise from Engineering, Product Management and Field Service.
• Ensure timely and professional responses to technical enquiries.
• Support troubleshooting discussions when required.
• Promote best practices to improve equipment reliability, performance and productivity.

Connaissances

Relationship building

Consultative selling

Self-driven

Fluent English

Travel availability

Formation

Bachelor's degree in Mechanical/Industrial Engineering or related

Description du poste

Bakker & Partners is partnering with our client to recruit a Strategic Service Account Manager. This role owns the after-sales relationship for one or more key customers, coordinating with global service teams to maximize satisfaction and grow service revenue.

The SSAM develops long-term partnerships, identifies lifecycle opportunities, promotes digital service offerings, and ensures customers derive maximum value from installed equipment. HQ is in the Antwerp area, with 20–25% travel expected.