Strategic Service Account Lead - Pharma & Food

Gea Group; Wommelgem; Sur place; EUR 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

International exposure

Competitive compensation

Résumé du poste

GEA in Belgium is seeking a Strategic Service Account Manager (SSAM) to own after-sales relationships for a portfolio of key customers. You will coordinate with GEA’s global service organization to deliver an outstanding customer experience and maximize the value of installed equipment.

The role emphasizes strategic account planning, service sales growth, and cross-functional collaboration across Engineering, Customer Support, Field Service, and Sales.

Qualifications

• Bachelor’s Degree in Mechanical Engineering, Industrial Engineering, or a related technical discipline.
• Minimum 5 years of experience in Service Sales, Aftermarket Sales, Technical Sales, Customer Support, or Account Management within an industrial equipment environment.
• Experience in pharmaceutical, food processing, or industrial manufacturing industries is highly desirable.
• Proven track record in strategic account management and customer relationship development.

Responsabilités

• Own and develop the global service relationship with assigned key accounts.
• Build long-term partnerships with customer stakeholders at operational, technical, and management levels.
• Develop and execute strategic account plans aligned with customer business objectives.
• Ensure a seamless transition from new equipment projects to lifecycle service activities.

Connaissances

Strategic thinking

Negotiation

Business development

Customer relationship management

Communication skills

Presentation skills

CRM systems

SAP

Microsoft Office

English proficiency

Formation

Bachelor’s Degree in Mechanical Engineering

Outils

CRM systems

SAP

Microsoft Office

Description du poste

GEA in Belgium is seeking a Strategic Service Account Manager (SSAM) to own after-sales relationships for a portfolio of key customers. You will coordinate with GEA’s global service organization to deliver an outstanding customer experience and maximize the value of installed equipment.

The role emphasizes strategic account planning, service sales growth, and cross-functional collaboration across Engineering, Customer Support, Field Service, and Sales.