Global Remote CX Operations Associate

WorkMotion; Belgique; À distance; EUR 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Well-Being Day

Gym membership discount

Training & Development Allowance

Annual team meetups

Résumé du poste

WorkMotion is seeking an Operations Associate (CX) to join our remote-first CX Operations team. You’ll investigate invoices, troubleshoot the platform, and educate clients to ensure smooth, accurate service across borders.

Bring 2–4 years in customer experience or SaaS, strong numerical and analytical abilities, and superb English communication. You’ll own cases end‑to‑end and help drive data‑driven improvements.

Qualifications

• 2-4 years’ experience in customer experience operations, financial support, or SaaS environments.
• Strong numerical and analytical skills, confident working with data and invoice investigations.
• Ability to simplify complex information into clear, actionable communication for clients and internal teams.
• Proven ownership mindset, you’re proactive, structured, and follow through until resolution.
• Excellent written and spoken English, with a natural ability to build trust through clear communication.
• Organised, calm, and adaptable, you prioritise effectively and stay composed under shifting priorities.

Responsabilités

• Investigate and resolve invoice queries with precision and accountability, ensuring every client receives clear, accurate information.
• Manage client inquiries end‑to‑end by owning the problem until resolution, collaborating with Finance, Product, and HR Operations teams along the way.
• Analyse patterns and trends in client queries to identify process gaps and recommend data‑driven improvements.
• Troubleshoot platform issues and guide clients and talents through solutions that restore full functionality quickly.
• Educate clients and internal teams by creating or updating clear, practical knowledge documentation.
• Maintain a helicopter view across multiple ongoing client cases, prioritising effectively while keeping both empathy and efficiency in focus.

Connaissances

Numerical skills

Analytical thinking

Client-facing

Clear communication

Ownership mindset

English proficiency

Formation

No degree specified

Outils

Salesforce

NetSuite

Description du poste

WorkMotion is seeking an Operations Associate (CX) to join our remote-first CX Operations team. You’ll investigate invoices, troubleshoot the platform, and educate clients to ensure smooth, accurate service across borders.

Bring 2–4 years in customer experience or SaaS, strong numerical and analytical abilities, and superb English communication. You’ll own cases end‑to‑end and help drive data‑driven improvements.