AI-Driven Customer Growth Operations Associate

Qover; Brussel; Hybride; EUR 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Hybrid work environment

Global WeWork/Brussels space option

Generous time off

Restaurant/space access via Brussels

Résumé du poste

Qover is expanding its Customer Growth function with a new Customer Operations role. You will own AI-driven improvements to the service desk, act as human-in-the-loop reviewer, and shape automation boundaries as operations mature.

You will manage partner reporting, triage escalations, and drive cross-functional collaboration to unlock retention and upsell opportunities. A strong data mindset and hands-on Jira experience are essential.

Qualifications

• 3+ years in a customer success operations, revenue operations, or support/service operations role, ideally in B2B SaaS, fintech, or insurtech.
• Experience building AI agents and flows with tools such as Glean, Dust or Claude Code.
• Experience owning a ticketing/service desk system (Jira or equivalent) at scale.
• Comfortable working hands-on with data; pulling, structuring, and sense-checking reporting.

Responsabilités

• Own the roadmap for how AI improves our service desk and mature early-stage work into dependable tooling.
• Act as the human-in-the-loop: review what the system handles, correct misclassifications, feed back to tech teams.
• Define where human judgment stays in the loop versus automation, as ops mature.
• Be the connective tissue between teams that build and integrate products and the service desk.
• Own accuracy and timeliness of recurring partner reporting (SLA reports, programme summaries).
• Enhance partner reporting by owning the feedback loop among partners, risk carriers, and internal teams.
• Own day-to-day management of the Customer Operations service desk: triage, prioritise, route tickets.
• Act as owner for cross-functional escalations; ensure no gaps between teams.
• Maintain current view of open issues, SLA status, escalation patterns across portfolio.
• Identify manual processes to maximise efficiency and partner with Revenue Operations.

Connaissances

AI agents & flows

Jira ticketing

Data analysis

Cross-functional collaboration

Problem solving

Outils

Jira

Dust

Glean

Claude Code

Looker

Description du poste

Qover is expanding its Customer Growth function with a new Customer Operations role. You will own AI-driven improvements to the service desk, act as human-in-the-loop reviewer, and shape automation boundaries as operations mature.

You will manage partner reporting, triage escalations, and drive cross-functional collaboration to unlock retention and upsell opportunities. A strong data mindset and hands-on Jira experience are essential.