Global IT Service Desk Specialist: Growth, Perks & Training

Tomra; Vlaams-Brabant; Vor Ort; EUR 42.000 - 52.000; Vollzeit

Benefits dieser Stelle

Meal vouchers

Eco‑cheques

Hospitalization insurance (dental)

Group insurance

Bike lease

Laptop and mobile phone

Professional training and development

Share Purchase Program

Zusammenfassung

TOMRA is expanding its global IT Service Desk team to deliver professional, timely IT support for internal users worldwide. You will be the frontline for IT requests, assisting with onboarding, hardware setup, device preparation, and incident resolution to keep teams productive.

Ideal candidates have 3–5 years of IT support experience or a degree in IT, strong Windows/M365 skills, and familiarity with mobile OS and basic networks.

Qualifikationen

• Degree or IT certification plus up to 3 years of experience OR 3–5 years of relevant IT support experience without a degree.
• Strong knowledge of Windows OS and Microsoft 365 environment.
• Hands‑on experience in end‑user IT support and troubleshooting.
• Knowledge of iOS and Android mobile OS.
• Basic understanding of network technologies (WAN, LAN, WLAN) and IT security.
• Familiarity with Microsoft Entra, Intune, and cloud computing environments.
• ITIL 4 Foundation or similar certification is an advantage.

Aufgaben

• Act as the first point of contact for IT requests: troubleshoot issues, resolve incidents, and escalate when needed.
• Support IT onboarding and offboarding: set up accounts, prepare and collect hardware.
• Manage ticket handling in line with priorities and SLA, collaborating with L2/L3 teams.
• Prepare and maintain client devices (Windows laptops/desktops, mobile devices) and help with hands‑on fixes when remote tools aren’t an option.
• Coordinate with third-party vendors for hardware, software, or service issues.
• Maintain accurate asset records for laptops, smartphones, and peripherals.
• Provide local hands and feet support for IT infrastructure, meeting rooms, and basic hardware installations.
• Follow ITIL-based practices to deliver quality service.

Kenntnisse

Windows OS

Microsoft 365

End-user IT support

ITIL

Team collaboration

Ausbildung

Degree or IT certification

Tools

Windows Server 2019/2022

Linux systems

Intune

Microsoft Entra

Cloud environments

Jobbeschreibung

TOMRA is expanding its global IT Service Desk team to deliver professional, timely IT support for internal users worldwide. You will be the frontline for IT requests, assisting with onboarding, hardware setup, device preparation, and incident resolution to keep teams productive.

Ideal candidates have 3–5 years of IT support experience or a degree in IT, strong Windows/M365 skills, and familiarity with mobile OS and basic networks.