Team Leader Field Service Engineers

Tomra; Vlaanderen; Hybrid; EUR 70,000 - 110,000; Full time

Benefits offered by this job

Hybrid working policy

Car provided

Hospitalisation insurance with dental

Group insurance (life, retirement, dis

Bike lease

Share purchase program

Bonuses on personal and company perf.

Meal vouchers, eco-cheques

26 days annual leave

Mission to transform resources

Inclusive culture and diverse team

Global career opportunities

Professional training and development

Supportive innovation culture

Job summary

TOMRA Food is seeking a people-focused leader to head a team of Field Service Engineers across one or more countries. You will own country service growth, engage key customers, and collaborate with sales to convert opportunities into service proposals.

You will coach engineers, balance field visits with development work, and drive sustainable, safe service delivery while tracking performance with CRM data. Fluency in English and MS Office is required.

Qualifications

• Experience leading or developing people in service, technical operations or related business.
• Proven ability to grow service revenue or develop customer accounts.
• Understanding of field service and industrial customer needs with technical context.
• Ability to build country plans and convert needs into service proposals.
• Comfort discussing revenue, costs and business performance using data.
• Strong customer communication and negotiation skills for challenging conversations.
• Commitment to health & safety, team development, and reliable service delivery.
• Fluent English and proficiency in Microsoft Office; additional languages welcome.
• Relevant engineering or business qualification or equivalent experience.

Responsibilities

• Develop the country service business with the Regional Service Manager.
• Build country plans based on customer needs and installed-base opportunities.
• Drive service agreements, maintenance and upgrades; re-engage underutilised customers.
• Collaborate with Sales to progress opportunities and define ownership.
• Review revenue, costs and pipeline; act on gaps within authority.
• Maintain regular contact with priority customers and align service plans.
• Coordinate with sales and support for a joined-up customer approach.
• Own service escalations; coordinate resolution and feedback into improvements.
• Coach engineers, support development, and balance visits with demand.

Skills

Leadership

Service revenue growth

Customer engagement

Field service knowledge

Country planning

Revenue & costs

CRM data usage

Communication & negotiation

Health & safety, team development

Fluent English

Microsoft Office

Engineering or business qualification

Education

Engineering or business qualification

Tools

CRM software

Job description

TOMRA Foodis a multinational organisation and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximise food safety and minimise food loss by making sureEvery Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people toinnovate, showpassionin their work and beresponsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

You will lead and develop a team of Field Service Engineers in your assigned country or countries and take ownership of growing the local service business with the Regional Service Manager. You will combine leadership, customer engagement, and business development to strengthen service operations and drive service growth.

What you will lead

Develop the country service business

• Build and deliver a country service plan with the Regional Service Manager, based on customer needs, installed-base opportunities and team capacity.
• Drive opportunities for service agreements, maintenance, upgrades and other relevant service offerings. Re-engage customers who make limited use of our services.
• Work with Service Sales and account managers to progress opportunities from customer discussion through quotation, follow-up and delivery. Agree who owns each action.
• Review revenue, costs and the opportunity pipeline. Identify gaps and take action within agreed commercial authority.

Build lasting customer relationships

• Maintain regular contact with priority customers, understand their operating challenges and agree service plans that support their production needs.
• Coordinate with sales and support colleagues so customers receive a joined-up approach and clear commitments.
• Take ownership of service escalations in your country scope, coordinate resolution and use feedback to strengthen the relationship.

Lead and develop your team

• Coach and support engineers through regular conversations, performance reviews, and onboarding.
• Help engineers identify opportunities, build confidence in customer interactions, and enhance technical capability.
• Work with planning to balance day-to-day service commitments with customer visits, development work and future demand.

Deliver sustainable growth

• Ensure service commitments can be delivered safely and effectively. Match commercial ambitions to skills, resources and customer expectations.
• Use service data and CRM records to track actions, review results and improve delivery. Prepare business cases for improvements where needed.
• Lead change and contribute to regional initiatives that improve the customer experience and service performance

Health, safety and care for the environment come first.

What you bring:

As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.

• Experience leading or developing people in service, technical operations or a closely related business, with evidence of coaching and managing performance.
• Examples of growing service revenue, developing customer accounts or improving adoption of service offerings. You can explain your contribution and the results.
• A practical understanding of field service and industrial customer needs, supported by technical experience or close work with engineering teams.
• The ability to build a country plan, prioritise opportunities and work with sales colleagues to convert customer needs into commercially sound service proposals.
• Confidence discussing revenue, costs and business performance, and using CRM and service data to decide where to act.
• Strong customer communication and negotiation skills, including the ability to set realistic expectations and handle difficult conversations.
• A firm commitment to health and safety, team development and dependable service delivery.
• Fluent English and proficiency in Microsoft Office; any additional languages are welcome.
• A relevant engineering or business qualification, or equivalent experience. Demonstrated leadership and commercial contribution are central to the role.

If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.

Why Work for Us?

At TOMRA Food, we offer a long-term career.Here’s what you can expect when you become part of our team:

• Hybrid working policy
• Car provided
• Hospitalisation insurance with dental care for you and your family.
• Group insurance (life, retirement, disability).
• Bike lease.
• Access to our share purchase program.
• Bonus on personal and company performance, meal vouchers, eco-cheques.
• 26 days of annual leave (20 statutory+ 6 based on 39/hour contract).
• Be part of a mission to transform how we all obtain, use, and reuse the planet’s resources to enable a world without waste.
• Inclusive company culture that values diversity, well-being, and strong camaraderie among our teammates
• Global career opportunities with a strong record for promoting internally.
• Professional training and development: We are passionate about people and seeing them succeed.
• We love innovation, a collaborative environment where idea sharing and being creative is encouraged.

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, colour, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process.