IT Service Desk Specialist

Tomra; Vlaams-Brabant; In loco; EUR 42.000 - 52.000; Tempo pieno

Vantaggi offerti da questo lavoro

Meal vouchers

Eco‑cheques

Hospitalization insurance (dental)

Group insurance

Bike lease

Laptop and mobile phone

Professional training and development

Share Purchase Program

Descrizione del lavoro

TOMRA is expanding its global IT Service Desk team to deliver professional, timely IT support for internal users worldwide. You will be the frontline for IT requests, assisting with onboarding, hardware setup, device preparation, and incident resolution to keep teams productive.

Ideal candidates have 3–5 years of IT support experience or a degree in IT, strong Windows/M365 skills, and familiarity with mobile OS and basic networks.

Competenze

• Degree or IT certification plus up to 3 years of experience OR 3–5 years of relevant IT support experience without a degree.
• Strong knowledge of Windows OS and Microsoft 365 environment.
• Hands‑on experience in end‑user IT support and troubleshooting.
• Knowledge of iOS and Android mobile OS.
• Basic understanding of network technologies (WAN, LAN, WLAN) and IT security.
• Familiarity with Microsoft Entra, Intune, and cloud computing environments.
• ITIL 4 Foundation or similar certification is an advantage.

Mansioni

• Act as the first point of contact for IT requests: troubleshoot issues, resolve incidents, and escalate when needed.
• Support IT onboarding and offboarding: set up accounts, prepare and collect hardware.
• Manage ticket handling in line with priorities and SLA, collaborating with L2/L3 teams.
• Prepare and maintain client devices (Windows laptops/desktops, mobile devices) and help with hands‑on fixes when remote tools aren’t an option.
• Coordinate with third-party vendors for hardware, software, or service issues.
• Maintain accurate asset records for laptops, smartphones, and peripherals.
• Provide local hands and feet support for IT infrastructure, meeting rooms, and basic hardware installations.
• Follow ITIL-based practices to deliver quality service.

Conoscenze

Windows OS

Microsoft 365

End-user IT support

ITIL

Team collaboration

Formazione

Degree or IT certification

Strumenti

Windows Server 2019/2022

Linux systems

Intune

Microsoft Entra

Cloud environments

Descrizione del lavoro

TOMRA was founded in 1972, based on the development, manufacturing and sale of reverse vending machines (RVMs) for the automated collection of used beverage containers. Today, TOMRA provides solutions for the circular economy through advanced collection and sorting systems, as well as for food processing through sensor-based sorting and grading technology.

At TOMRA, we encourage innovation, passion and accountability. We foster the freedom to innovate and take risks that lead to breakthroughs and challenge the status quo. We value focused passion and commitment to success, alongside a responsible and safety-oriented mindset that supports our customers, products, and colleagues.

TOMRA Group employs approximately 5,300 people worldwide and is publicly listed on the Oslo Stock Exchange (OSE: TOM). In 2023, TOMRA was named Norway’s most innovative company, ranking first among the country’s top 25 companies.

Job Description

Join our global IT Service Desk team to deliver professional, timely IT support and ensure a great experience for our internal users worldwide. This role is key in keeping our teams productive with the latest IT tools and services.

What You’ll Do:

• Act as the first point of contact for IT requests: troubleshoot issues, resolve incidents, and escal when needed.
• Support IT onboarding and offboarding: set up accounts, prepare and collect hardware.
• Manage ticket handling in line with priorities and SLA, collaborating with L2/L3 teams.
• Prepare and maintain client devices (Windows laptops/desktops, mobile devices) and help with hands‑on fixes when remote tools aren’t an option.
• Coordinate with third-party vendors for hardware, software, or service issues.
• Maintain accurate asset records for laptops, smartphones, and peripherals.
• Provide local “hands and feet” support for IT infrastructure, meeting rooms, and basic hardware installations.
• Follow ITIL-based practices to deliver quality service.

Qualifications

Education & Experience:

• Degree or IT certification plus up to 3 years of experience OR 3–5 years of relevant IT support experience without a degree.

Technical Skills:

• Strong knowledge of Windows OS and Microsoft 365 environment.
• Hands‑on experience in end‑user IT support and troubleshooting.
• Knowledge of iOS and Android mobile OS.
• Basic understanding of network technologies (WAN, LAN, WLAN) and IT security.
• Basic knowledge of Windows Server 2019/2022 or Linux systems.
• Familiarity with Microsoft Entra, Intune, and cloud computing environments.
• ITIL 4 Foundation or similar certification is an advantage.

Soft Skills & Language:

• Fluent in English (written and spoken).
• Excellent communication skills with a customer‑focused approach.
• Ability to collaborate in a global environment.

Additional Information

• Starting salary from 47000 gross/annually
• Bonus based on personal and company performance (role‑dependent).
• Meal vouchers and eco‑cheques in line with local regulations.
• 20 days statutory holiday per year + 6 ADV days per year (based on a 39h/week contract model).
• Hospitalization insurance with dental care for employee and family.
• Group insurance covering life, retirement, and disability.
• Bike lease available.
• Laptop and mobile phone.
• Professional training and development opportunities.
• Inclusive company culture and internal career opportunities.
• Access to TOMRA Share Purchase Program.

DE&I Statement

TOMRA is proud to be an Equal Opportunity Employer committed to creating and maintaining an inclusive and accessible workplace for all. We prohibit discrimination and harassment of any kind, based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other characteristic protected by law.