Global IT Business Analyst – ServiceNow & ITSM Specialist

Altia; Brussel; Sur place; EUR 65 000 - 90 000; Plein temps

Résumé du poste

ALTIA is seeking an IT Business Analyst with deep experience in ServiceNow, SPM and ITSM to join an international project. You will collaborate across multicultural teams and drive backlog with Jira/Confluence, and you will model processes with Visio or Lucidchart.

This role offers opportunity for growth, learning, and a collaborative, technology-driven environment with cutting-edge solutions. Strong communication skills and team orientation are essential across diverse, global stakeholders.

Qualifications

• 5+ years as a Business Analyst in ServiceNow, focusing on SPM and ITSM.
• 4+ years with Jira, Confluence or ServiceNow and backlog management (epics & user stories).
• 3.5 years’ experience with diagramming/wireframing tools (Visio/Lucidchart/UML/BPMN).
• 3+ years’ experience with Agile, Scrum, SAFe and ITIL.
• 2+ years’ experience with system-to-system integrations.
• Mandatory certifications: ServiceNow CIS – System Administrator and CIS-ITSM.
• English at C1/C2 level.

Connaissances

Business analysis

Multicultural collaboration

Backlog management

Agile / Scrum / SAFe

ITIL knowledge

System-to-system integrations

English proficiency

Outils

Jira

Confluence

ServiceNow

Visio

Lucidchart

UML

BPMN

Axure

Balsamiq

Pencil

Description du poste

ALTIA is seeking an IT Business Analyst with deep experience in ServiceNow, SPM and ITSM to join an international project. You will collaborate across multicultural teams and drive backlog with Jira/Confluence, and you will model processes with Visio or Lucidchart.

This role offers opportunity for growth, learning, and a collaborative, technology-driven environment with cutting-edge solutions. Strong communication skills and team orientation are essential across diverse, global stakeholders.