Business Analyst For Service Now

Rhox; Brussel; Sur place; EUR 60 000 - 85 000; Plein temps

Résumé du poste

Rhox is seeking a senior business analyst to translate business needs into ServiceNow requirements, shaping end-to-end processes and data flows and supporting delivery from specification through testing and user adoption.

You will elicit and challenge requirements, model processes with UML/ARIS, collaborate with stakeholders and developers, and guide end-to-end testing. A Master's degree and strong language skills in Dutch, French and English are valued.

Qualifications

• Senior business analysis experience, including functional analysis.
• Experience with conceptual modelling methods, including UML, ARIS and mock-ups.
• Good expertise in MS Office.
• Strong understanding of workflow processes.
• Analytical, structured and customer-focused approach with attention to detail.
• Strong stakeholder management and clear written and spoken communication.
• Dutch, French and English (C1), spoken and written.
• A Master's degree or equivalent experience.

Responsabilités

• Elicit and challenge needs against functional and technical feasibility.
• Model end-to-end processes and data flows using UML, ARIS and mock-ups.
• Translate needs into documented requirements and functional analysis for ServiceNow.
• Liaise with stakeholders and developers to clarify solution requirements.
• Support end-to-end testing and business users' adoption of new functionality.
• Manage constraints, risks and issues to keep delivery on track.

Connaissances

Senior BA

Functional analysis

UML

ARIS

Mock-ups

MS Office

Workflow understanding

Stakeholder management

Communication

Attention to detail

Dutch/French/English (C1)

Agile (Nice to have)

Formation

Master's degree or equivalent

Outils

ServiceNow

Description du poste

We're looking for a senior business analyst for ServiceNow workflows, turning business needs into workable requirements through functional analysis and conceptual modelling. You'll shape end-to-end processes and data flows, then support delivery from requirements through testing and user adoption.

What you'll do

• Elicit and challenge needs against functional and technical feasibility.
• Model end-to-end processes and data flows using UML, ARIS and mock-ups.
• Translate needs into documented requirements and functional analysis for ServiceNow.
• Liaise with stakeholders and developers to clarify solution requirements.
• Support end-to-end testing and business users' adoption of new functionality.
• Manage constraints, risks and issues to keep delivery on track.

What you bring

• Senior business analysis experience, including functional analysis.
• Experience with conceptual modelling methods, including UML, ARIS and mock-ups.
• Good expertise in MS Office.
• Strong understanding of workflow processes.
• An analytical, structured and customer-focused approach, with attention to detail.
• Strong stakeholder management and clear written and spoken communication.
• Dutch, French and English (C1), spoken and written.
• A Master's degree or equivalent experience.

Nice to have

• ServiceNow knowledge and basic functional and technical knowledge.
• Agile methodology or feature-owner experience.