Global Customer Success & Partnerships Manager

Aurora Live; Antwerpen; Hybride; EUR 42 000 - 64 000; Plein temps

Avantages offerts par ce poste

Base salary + commission

Starter bonus

Onboarding program

AL Academy

Career opportunities across Europe

Up to 12 extra vacation days

Gym and wellness discounts

Company trips & international events

Résumé du poste

Aurora Live is seeking a proactive account relationship specialist to serve as the primary contact for our clients, guiding them through our services and events across Europe.

You will coach providers to maximize participation in invitation-only events, drive lead generation, and collaborate with the sales team to grow long-term customer value.

This role rewards collaboration, results, and continuous learning within an international, fast-paced company.

Qualifications

• Experience in customer-facing roles in sales, account management, customer success or similar.
• Proven track record of building and nurturing strong client relationships.
• Excellent communication and interpersonal skills.
• Proficiency in Dutch and professional English.
• Strong analytical and problem-solving abilities.
• Ability to work independently while also thriving in a collaborative environment.

Responsabilités

• Cultivate and manage strong, long-term relationships with clients.
• Deliver exceptional customer service, proactively addressing inquiries and resolving challenges to ensure a positive customer experience.
• Equip solution providers with the necessary knowledge and tools to optimize their participation in our invitation-only events, maximizing lead generation and relationship building opportunities.
• Collaborate closely with the sales team to identify up-selling, cross-selling, and portfolio sales opportunities, contributing to increased customer lifetime value.
• Articulate the value proposition of our services, effectively communicating our unique event concept and its benefits to clients.
• Demonstrate excellent time management skills, prioritizing tasks and responsibilities to maintain a focus on both strategic goals and client needs.
• Possess a keen eye for detail, ensuring accuracy and efficiency in all customer interactions.

Connaissances

Customer-facing experience

Strong communication

Dutch language

English proficiency

Analytical skills

Collaboration

Description du poste

Aurora Live is seeking a proactive account relationship specialist to serve as the primary contact for our clients, guiding them through our services and events across Europe.

You will coach providers to maximize participation in invitation-only events, drive lead generation, and collaborate with the sales team to grow long-term customer value.

This role rewards collaboration, results, and continuous learning within an international, fast-paced company.