Commercial Support officer

ARC Europe; Evere; Sur place; EUR 38 000 - 56 000; Plein temps

Résumé du poste

ARC Europe is expanding its team and creating a Commercial Support Officer role to assist the sales team with administrative, organizational, and coordination tasks. The position focuses on smooth account management and follow-up on key commercial activities within an international context.

The ideal candidate will contribute to proposals, contract documentation, and customer requests, while maintaining accurate records and supporting internal processes.

Qualifications

• Bachelor’s degree or equivalent through experience.
• Experience in an administrative, commercial support, or customer-facing role is an advantage.
• Affinity with sales, account management, and customer service.

Responsabilités

• Support Account Directors with day-to-day commercial activities.
• Prepare presentations, reports, customer documentation, and internal updates.
• Maintain and grow contact with local sales operations.
• Support on DMU and marketing activities.
• Maintain and update customer records, contract information, and commercial files.
• Handle and follow up on administrative tasks related to account management.
• Assist in preparing proposals, contract related documentation, and reply to operational customer requests.
• Organize and coordinate account team meetings.
• Manage calendars, meeting requests, and logistical arrangements.
• Prepare and distribute agendas, meeting minutes, and action lists.
• Monitor deadlines and follow up on outstanding action items.
• Support the organization of customer visits, workshops, and internal commercial meetings.
• Coordinate information flow between commercial teams, other departments and network stakeholders.
• Support the preparation of quarterly business reviews, customer reviews, and presentations.
• Ensure structured documentation and archiving of commercial information.
• Collect, consolidate, and maintain commercial data.
• Support the preparation of management reports and presentations.
• Track key performance indicators (KPIs) and action plans.

Connaissances

Organizational skills

Planning skills

Attention to detail

Communication skills

Interpersonal skills

Team player

Multitasking

Sales affinity

MS Office

CRM systems

Formation

Bachelor's degree

Outils

Microsoft Office

CRM systems

Description du poste

ARC Europe is the European expert in automotive assistance founded in 1991 by the leading European automobile clubs. We are experts in assistance & mobility services and we provide high-level services to our B2B customers in more than 40 countries in Europe. We accompany our clients coping with the deep evolution in the automotive industry. As a mobility partner, our strategy is to help our customers responding to their clients’ new expectations by offering a comprehensive and customer-centric approach covering the full mobility ecosystem.

As our company continues to evolve, we are creating a new Commercial Support Officer position to support the sales team with administrative, organizational, and coordination tasks. This role will contribute to smooth account management and follow-up on key commercial activities and internal processes. It is a great opportunity for someone eager to develop in account management, sales, or customer success within an international organization

Main Responsibilities

1.Account Support

• Support Account Directors with day-to-day commercial activities.
• Prepare presentations, reports, customer documentation, and internal updates.
• Maintain and grow contact with local sales operations.
• Support on DMU and marketing activities.
• Maintain and update customer records, contract information, and commercial files.
• Handle and follow up on administrative tasks related to account management.
• Assist in preparing proposals, contract related documentation, and reply to operational customer requests.

2.Planning & Organization

• Organize and coordinate account team meetings.
• Manage calendars, meeting requests, and logistical arrangements.
• Prepare and distribute agendas, meeting minutes, and action lists.
• Monitor deadlines and follow up on outstanding action items.
• Support the organization of customer visits, workshops, and internal commercial meetings.

3.Communication & Coordination

• Act as the central point of contact for administrative matters within account teams.
• Coordinate information flow between commercial teams, other departments and network stakeholders.
• Support the preparation of quarterly business reviews, customer reviews, and presentations.
• Ensure structured documentation and archiving of commercial information.

4.Reporting

• Collect, consolidate, and maintain commercial data.
• Support the preparation of management reports and presentations.
• Track key performance indicators (KPIs) and action plans.

Qualifications

• Bachelor’s degree or equivalent through experience.
• Previous experience in an administrative, commercial support, or customer-facing role is an advantage.
• Affinity with sales, account management, and customer service.

Required Skills

• Strong organizational and planning skills.
• Highly accurate and detail-oriented in administrative work.
• Proactive, service-minded, and reliable.
• Strong communication and interpersonal skills.
• Team player with a hands-on attitude.
• Ability to manage multiple priorities and work effectively under deadlines.
• Good knowledge of Microsoft Office applications (Outlook, Word, Excel, and PowerPoint).

Preferred Skills

• Other European languages are considered an asset.
• Experience with CRM systems is an advantage.