German & French-Speaking Customer Support Specialist

justrussel; Belgique; Sur place; EUR 32 000 - 42 000; Plein temps

Avantages offerts par ce poste

Health insurance

Learning and development opportunities

Team-building and social activities

Employee discounts

Home office allowance

Fresh fruit and drinks

Résumé du poste

Just Russel is seeking a German-speaking Customer Support Agent to be the warm, expert voice for pet parents across phone, email and chat. You’ll guide customers with personalized nutrition advice, help with orders and product information, and transform challenges into positive experiences.

You’ll collaborate with a fast-paced team, share feedback, and continuously improve the customer journey, ensuring every interaction strengthens customer loyalty and brand trust.

Qualifications

• 1-2 years of customer support experience (preferably in e-commerce, SaaS, or consumer brands)
• Fluent German (native or near-native level), required
• Dutch or French is a strong plus
• Excellent written and verbal communication skills, warm and professional at the same time
• Experience with customer support tools like Zendesk, or similar platforms
• Strong problem‑solving skills and the ability to think on your feet
• A genuine passion for helping people and making their day better
• Comfortable working in a fast‑paced, high‑performance environment

Responsabilités

• Be the first friendly point of contact for German-speaking pet parents via phone, email, and chat
• Help customers with personalized nutrition advice, orders, account questions, and product information
• Turn frustrated moments into loyal fans by solving problems with empathy and speed
• Collaborate with the team to spot trends, share feedback, and continuously improve the customer experience
• Coach pet parents on healthy habits and make their journey with Just Russel seamless

Connaissances

German fluency

Empathy

Communication

Team player

Problem solving

Fast-paced

Outils

Zendesk

Description du poste

Just Russel is seeking a German-speaking Customer Support Agent to be the warm, expert voice for pet parents across phone, email and chat. You’ll guide customers with personalized nutrition advice, help with orders and product information, and transform challenges into positive experiences.

You’ll collaborate with a fast-paced team, share feedback, and continuously improve the customer journey, ensuring every interaction strengthens customer loyalty and brand trust.