Pet Parent Support Pro

Just Russel; Deinze; Sur place; EUR 28 000 - 38 000; Plein temps

Avantages offerts par ce poste

Health insurance via Alan

Learning and development opportunities

Team-building activities

Employee discounts

Résumé du poste

Just Russel is seeking a Customer Support Hero to be the friendly voice behind the brand, guiding pet parents through questions, orders, and product info with warmth and expertise.

You’ll answer via phone, email, and chat, turning challenges into positive experiences. With 1–2 years in customer support and languages including Dutch, French, or German, you’ll thrive in a fast-paced team using Zendesk or Intercom.

Qualifications

• 1–2 years of customer support experience in e-commerce, SaaS or consumer brands.
• Fluent in Dutch, French or German is a strong plus.
• Excellent written and verbal communication; warm and professional.
• Experience with customer support tools like Zendesk or Intercom.
• Strong problem-solving skills and empathy.
• Team player with collaborative mindset.
• Comfortable working in a fast-paced environment.

Responsabilités

• Be the first friendly voice for pet parents via phone, email, and chat.
• Provide personalized nutrition advice, orders, and product information.
• Turn frustrated moments into loyal fans with empathy and speed.
• Collaborate with the team to spot trends and improve the customer experience.
• Coach pet parents on healthy habits and a seamless journey with Just Russel.

Connaissances

Customer support experience

Dutch/French/German language

Excellent written & verbal comms

Zendesk/Intercom experience

Empathy & problem-solving

Team player

Outils

Zendesk

Intercom

Description du poste

Just Russel is seeking a Customer Support Hero to be the friendly voice behind the brand, guiding pet parents through questions, orders, and product info with warmth and expertise.

You’ll answer via phone, email, and chat, turning challenges into positive experiences. With 1–2 years in customer support and languages including Dutch, French, or German, you’ll thrive in a fast-paced team using Zendesk or Intercom.