Front Office Supervisor — Lead Guest Experience & Team

Aimbridge; Gent; Sur place; EUR 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Eco vouchers

Hospitalization insurance

Public transport reimbursement

Employee discounts

Training opportunities

Career advancement

Hotel offers

Résumé du poste

Ghent Marriott Hotel is seeking a Front Office Supervisor to lead the Front Office team and deliver exceptional guest experiences. You will coach colleagues, support daily operations and maintain high service standards across shifts.

You'll welcome guests, assist with check-in/check-out and act as the frontline for guest requests and inquiries. Collaboration with Housekeeping and Reservations is essential to keep operations smooth.

Qualifications

• Degree in Hotel Management, Tourism or equivalent hospitality experience.
• 2–3 years Front Office experience, preferably in an international hotel.
• Experience as Shift Leader, Supervisor or Senior Receptionist is a strong advantage.
• Experience with Opera PMS is preferred.
• Strong understanding of Front Office procedures, guest relations and service recovery.
• Flexible to work alternating morning, evening and weekend shifts.
• Fluent in Dutch and English; additional languages a plus.

Responsabilités

• Lead Front Office operation during shift and ensure smooth daily operations.
• Coach, motivate and support Front Office Hosts while leading by example.
• Welcome guests and assist with check-in/check-out as needed.
• Act as first contact for operational questions, guest requests and complaints.
• Resolve guest concerns professionally and ensure follow-up.
• Monitor Marriott brand standards and service procedures.
• Coordinate with Housekeeping, Reservations, and other departments.
• Assist with shift handovers, planning and briefings.
• Support Front Office Manager with training and onboarding.

Connaissances

Leadership

Guest service

Shift leadership

Opera PMS

Formation

Hotel Management degree

Outils

Opera PMS

Description du poste

Ghent Marriott Hotel is seeking a Front Office Supervisor to lead the Front Office team and deliver exceptional guest experiences. You will coach colleagues, support daily operations and maintain high service standards across shifts.

You'll welcome guests, assist with check-in/check-out and act as the frontline for guest requests and inquiries. Collaboration with Housekeeping and Reservations is essential to keep operations smooth.