Front Desk Guest Experience Host | Flexible Hours

Aimbridge; Gent; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Hospitalization Insurance

Meal vouchers

Public transport reimbursement

Employee discounts up to 50%

Résumé du poste

Ghent Marriott is seeking a friendly Hotel Receptionist to join the Front Office team in Ghent. You will be the first face guests see, ensuring they feel welcomed and at home from check-in to check-out.

You will assist guests, answer questions, share local tips, promote hotel services, and log feedback for follow-up with the team. A hospitality background and 2+ years experience are preferred, with fluency in Dutch and English.

Qualifications

• Background in Hotel Management, Tourism, or similar, or relevant hospitality experience.
• Preferably at least two years of experience in a hotel or hospitality setting.
• Familiarity with hospitality systems such as Opera, Protel, or Mews is a plus.

Responsabilités

• Warmly welcome guests and assist them during check-in and check-out, following Marriott’s quality standards.
• Act as the go-to contact for questions, requests, or concerns – with a listening ear and solution-focused mindset.
• Share knowledge of Ghent’s local hotspots, dining tips, and hidden gems.
• Take a commercial approach by actively recommending our hotel services.
• Register feedback and complaints, and ensure swift, professional follow-up with your team.

Connaissances

Dutch fluency

English fluency

Guest service orientation

Communication skills

Formation

Hotel/ Tourism background

Outils

Opera

Protel

Mews

Description du poste

Ghent Marriott is seeking a friendly Hotel Receptionist to join the Front Office team in Ghent. You will be the first face guests see, ensuring they feel welcomed and at home from check-in to check-out.

You will assist guests, answer questions, share local tips, promote hotel services, and log feedback for follow-up with the team. A hospitality background and 2+ years experience are preferred, with fluency in Dutch and English.