Assistant Front Office Manager

Aimbridge; Gent; Sur place; EUR 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Permanent contract

International hotel brand

Employee discounts

Training and development opportunities

Growth within the group

Résumé du poste

Ghent Marriott Hotel is seeking an Assistant Front Office Manager to lead the Front Office team on a daily basis and ensure an exceptional guest experience. You will work closely with the Front Office Manager, coach colleagues, and stay visible on the floor during shifts to maintain service standards.

This hands-on role requires a degree in Hotel Management or Tourism, hospitality experience with leadership responsibilities, and fluency in Dutch and English (French a plus).

Qualifications

• A degree in Hotel Management, Tourism or similar field.
• Experience in Front Office or hospitality with supervisory or leadership experience preferred.
• Fluent in Dutch and English; knowledge of French is a plus.
• Organised, flexible and comfortable with hotel systems and new technologies.
• Able to work early mornings, evenings, weekends and public holidays.

Responsabilités

• Support Front Office Manager in daily operation and lead when needed.
• Be visible on the floor, assisting with check-ins, check-outs and guest requests.
• Coach and support Front Office colleagues to maintain service standards.
• Handle guest questions and complaints professionally and find solutions.
• Coordinate with other hotel departments and assist with daily team briefings.

Connaissances

Leadership

Guest focus

Coaching

Communication

Organizational skills

Problem solving

Dutch

English

French helpful

Formation

Degree in Hotel Management or Tourism

Description du poste

Ready to make an impact at Marriott Ghent?

Are you a natural leader who enjoys being where the action happens? Do you like working with people, solving problems on the spot and making sure every guest receives a warm and professional welcome?

As Assistant Front Office Manager, you will play a key role in the daily operation of our Front Office team at Ghent Marriott Hotel. Working closely with the Front Office Manager, you will support the team in delivering a smooth, efficient and memorable guest experience.

This is a hands‑on, operational role. You will be visible on the floor, lead by example and actively support both our guests and your colleagues throughout the day.

Your impact as Assistant Front Office Manager

During your shift, you'll ensure everything at the Front Office runs smoothly while inspiring your colleagues to deliver outstanding guest experiences.

Your responsibilities include:

• Support the Front Office Manager in the daily management of the operation and take the lead when needed.
• Be a visible presence on the floor, supporting the team with check‑ins, check‑outs, guest requests and other daily operational tasks.
• Coach, motivate and support Front Office colleagues, helping them develop their skills and consistently deliver our service standards.
• Handle guest questions, requests and complaints in a professional and solution‑oriented way.
• Support daily team coordination, briefings, planning and communication with other hotel departments.

In short: you're the coach, organiser, problem‑solver and operational leader who ensures both guests and colleagues have an outstanding experience.

What do we need from you?

A degree in Hotel Management, Tourism or a similar field, or equivalent hospitality experience.

• You have previous experience in a Front Office or hospitality environment, ideally with some supervisory or leadership experience.
• You are a natural coach who enjoys motivating and supporting colleagues while also being comfortable taking the lead.
• You are guest‑focused, solution‑oriented and able to remain calm and decisive in a fast‑paced environment.
• You communicate fluently in Dutch and English. Knowledge of French is a plus.
• You are organised, flexible and comfortable working with hotel systems and new technologies.
• You understand that hospitality does not follow a traditional 9‑to‑5 schedule and are flexible to work early mornings, evenings, weekends and public holidays.

We're looking for someone who enjoys taking ownership, helping others grow and creating exceptional guest experiences every single day

What describes you best?

• You are a natural leader who motivates and supports colleagues through coaching and example.
• You are highly guest‑focused and always strive to exceed expectations.
• You remain calm under pressure and know how to prioritise during busy moments.
• You communicate confidently and professionally with both guests and colleagues.
• You are solution‑oriented and make decisions with confidence.
• You have excellent organisational skills and enjoy coordinating multiple tasks simultaneously.
• You have an eye for detail and consistently maintain high quality standards.

Please note: Hospitality doesn’t always follow the traditional 9‑to‑5 – and that can actually be a good thing. Our Front Office operates across mornings, evenings, weekends and public holidays, so flexibility is an important part of the role.

But a non‑traditional schedule also comes with its advantages: pick up your children from school, go to the gym or run your errands during quieter hours instead of when everyone else is finishing work. Or simply enjoy a day off while others are at work and the city is a little less busy.

What do we offer you?

At Ghent Marriott, you'll work in a warm, professional environment within one of the world's leading hospitality companies. We invest in your growth and provide opportunities to build a long‑term career.

You’ll receive, among others:

• A permanent contract within an international hotel brand.
• An attractive salary package including hospitalisation insurance, meal vouchers and eco vouchers.
• Worldwide employee discounts within Marriott International.
• Access to extensive training and development opportunities through Marriott and Aimbridge.
• A supportive and collaborative team with opportunities to grow within the hotel and wider hospitality group.
• A dynamic working environment where every day brings something different.

About us

Located in the historic heart of Ghent, Ghent Marriott Hotel combines historic charm with contemporary hospitality. Our hotel welcomes both business and leisure travellers and offers 150 rooms, a stylish bar and restaurant, and nine meeting and event spaces.

Ghent Marriott Hotel is part of a wider hospitality cluster in Ghent, together with Courtyard by Marriott Ghent, Residence Inn by Marriott Ghent and Holiday Inn Express & Suites Ghent, as well as Scala Event Center and Arno Ristorante.

Working within our cluster means being part of a diverse hospitality community where colleagues from different backgrounds, cultures and areas of expertise work together every day.

Accessibility

Ghent Marriott Hotel is located on the picturesque Korenlei in the heart of Ghent. You can reach us:

• On foot or by bike: close to the city center with nearby bike parking
• By public transport: just a 5-minute walk from the Korenmarkt tram stop
• By car: within walking distance of parking garages ‘Kouter’ and ‘Ramen’

Everyone welcome

We believe in the power of diversity. Whoever you are, wherever you're from – if you’re excited about this role, we encourage you to apply. We’d love to hear your unique perspective and experience.