Hotel Receptionist | Marriott Ghent

Aimbridge; Gent; Sur place; EUR 24 000 - 32 000; Plein temps

Avantages offerts par ce poste

Hospitalization Insurance

Meal vouchers

Public transport reimbursement

Employee discounts up to 50%

Résumé du poste

Ghent Marriott is seeking a friendly Hotel Receptionist to join the Front Office team in Ghent. You will be the first face guests see, ensuring they feel welcomed and at home from check-in to check-out.

You will assist guests, answer questions, share local tips, promote hotel services, and log feedback for follow-up with the team. A hospitality background and 2+ years experience are preferred, with fluency in Dutch and English.

Qualifications

• Background in Hotel Management, Tourism, or similar, or relevant hospitality experience.
• Preferably at least two years of experience in a hotel or hospitality setting.
• Familiarity with hospitality systems such as Opera, Protel, or Mews is a plus.

Responsabilités

• Warmly welcome guests and assist them during check-in and check-out, following Marriott’s quality standards.
• Act as the go-to contact for questions, requests, or concerns – with a listening ear and solution-focused mindset.
• Share knowledge of Ghent’s local hotspots, dining tips, and hidden gems.
• Take a commercial approach by actively recommending our hotel services.
• Register feedback and complaints, and ensure swift, professional follow-up with your team.

Connaissances

Dutch fluency

English fluency

Guest service orientation

Communication skills

Formation

Hotel/ Tourism background

Outils

Opera

Protel

Mews

Description du poste

Create a home for guests at the Ghent Marriott Hotel

Do you thrive on welcoming people with genuine interest and a flair for hospitality? Then we have the perfect spot for you in the Front Office team of the Marriott Hotel in Ghent!

At our hotel, hospitality is more than just service – it’s about creating meaningful moments. Whether you're experienced in hospitality or just starting your career in an international environment: if you love making people feel warmly cared for, we’re here to help you grow.

What will you do as a Hotel Receptionist?

You’ll be the first face our guests see – and the one they won’t forget. You ensure everyone feels immediately welcome and at home.

Your tasks are varied and impactful:

• Warmly welcome guests and assist them during check-in and check-out, following Marriott’s quality standards.
• Act as the go-to contact for questions, requests, or concerns – always with a listening ear and a solution-focused mindset.
• Share your knowledge of Ghent’s local hotspots, dining tips, and hidden gems.
• Take a commercial approach by actively recommending our hotel services.
• Carefully register feedback and complaints, and ensure swift, professional follow-up with your team.

In short: you’re the host, trusted contact, problem-solver, and ambassador of our hotel – all in one.

What do you bring to the table?

• A background in Hotel Management, Tourism, or similar, or relevant hospitality experience (e.g., front desk, reservations, customer service...).
• Preferably at least two years of experience in a hotel or hospitality setting.
• Experience with systems such as Opera, Protel, or Mews? Great! If not, we’ll teach you.
• Experience with international guests, VIPs, or repeat customers is a plus.
• Flexibility to work alternating morning, evening, or afternoon shifts, from Monday to Sunday.
• Fluency in Dutch and English. An additional language like French, German, or Spanish is a nice bonus.

We’re not looking for a perfect résumé – we’re looking for the right vibe. If you’re passionate about guest experience and attentive to every detail, you’ll fit right in.

What describes you best?

• You are strongly guest-oriented. You know how to approach guests in a warm and professional manner, with an eye for detail.
• You are administratively accurate. Careful data processing is essential for error-free planning and service delivery.
• You are communicatively skilled, both in writing – such as email correspondence with guests – and verbally, whether at the reception desk or on the phone.
• You are solution-oriented and respond quickly and diplomatically to complaints or unforeseen situations.

What do we offer you?

At Ghent Marriott, you’ll work in a warm, professional setting within an international network. We invest in your development and ensure a positive working experience.

You’ll receive, among others:

• An attractive salary package
• Industry-leading DKV hospitalization insurance
• Full reimbursement of public transportation costs
• Meal and eco vouchers
• A flexible work schedule: we support a healthy work-life balance and adjust to each other’s needs. A non-traditional 9-to-5 can have its perks - pick up your kids from school, attend that Tuesday sports class, or enjoy free time while others work.
• Access to internal and external training opportunities
• Numerous career advancement options
• Exclusive hotel offers with employee discounts of up to 50%

About us

We are a leading hospitality group in the heart of Ghent, operating iconic hotels such as the Ghent Marriott, Residence Inn by Marriott, the newly opened Holiday Inn Express & Suites, and the soon-to-open Courtyard Ghent & Event Center.

The Ghent Marriott, located on the scenic Korenlei, is the flagship of our portfolio. The hotel features 150 luxury rooms, 9 versatile meeting spaces, and an award-winning riverside restaurant, Midtown Grill, Ghent’s premier steakhouse, known for its premium cuts and bold flavors.

Accessibility

Ghent Marriott Hotel is located on the picturesque Korenlei in the heart of Ghent. You can reach us:

• On foot or by bike: close to the city center with nearby bike parking
• By public transport: just a 5-minute walk from the Korenmarkt tram stop
• By car: within walking distance of parking garages ‘Kouter’ and ‘Ramen’

Ready to apply?

Click the ‘Apply Now’ button. You’ll be redirected to the vacancy on our English-language job site, Aimbridge Hospitality. At the bottom of the page, you can easily upload your CV and details.

If we see a match, you’ll hear from us soon for an initial introduction.

Everyone welcome

We believe in the power of diversity. Whoever you are, wherever you're from – if you’re excited about this role, we encourage you to apply. We’d love to hear your unique perspective and experience.