Hotel Receptionist Supervisor | Marriott Ghent

Aimbridge; Gent; Sur place; EUR 42 000 - 60 000; Plein temps

Avantages offerts par ce poste

Meal vouchers

Eco vouchers

Hospitalization insurance

Public transport reimbursement

Employee discounts

Training opportunities

Career advancement

Hotel offers

Résumé du poste

Ghent Marriott Hotel is seeking a Front Office Supervisor to lead the Front Office team and deliver exceptional guest experiences. You will coach colleagues, support daily operations and maintain high service standards across shifts.

You'll welcome guests, assist with check-in/check-out and act as the frontline for guest requests and inquiries. Collaboration with Housekeeping and Reservations is essential to keep operations smooth.

Qualifications

• Degree in Hotel Management, Tourism or equivalent hospitality experience.
• 2–3 years Front Office experience, preferably in an international hotel.
• Experience as Shift Leader, Supervisor or Senior Receptionist is a strong advantage.
• Experience with Opera PMS is preferred.
• Strong understanding of Front Office procedures, guest relations and service recovery.
• Flexible to work alternating morning, evening and weekend shifts.
• Fluent in Dutch and English; additional languages a plus.

Responsabilités

• Lead Front Office operation during shift and ensure smooth daily operations.
• Coach, motivate and support Front Office Hosts while leading by example.
• Welcome guests and assist with check-in/check-out as needed.
• Act as first contact for operational questions, guest requests and complaints.
• Resolve guest concerns professionally and ensure follow-up.
• Monitor Marriott brand standards and service procedures.
• Coordinate with Housekeeping, Reservations, and other departments.
• Assist with shift handovers, planning and briefings.
• Support Front Office Manager with training and onboarding.

Connaissances

Leadership

Guest service

Shift leadership

Opera PMS

Formation

Hotel Management degree

Outils

Opera PMS

Description du poste

Lead the Front Office team at the Ghent Marriott Hotel

Are you an experienced Front Office professional who enjoys coaching colleagues while ensuring every guest receives an exceptional welcome? Do you lead by example and stay calm under pressure? Then this could be the perfect next step in your hospitality career.

At the Ghent Marriott Hotel, hospitality is about creating memorable experiences for every guest. As Front Office Supervisor, you'll play a key role in the daily operation, support your team on the floor, and help deliver the high service standards Marriott is known for.

What will you do as a Front Office Supervisor?

During your shift, you'll ensure everything at the Front Office runs smoothly while inspiring your colleagues to deliver outstanding guest experiences.

Your responsibilities include:

• Leading the Front Office operation during your shift and ensuring smooth daily operations.
• Coaching, motivating and supporting our Front Office Hosts while leading by example.
• Welcoming guests and assisting with check-in and check-out whenever needed.
• Acting as the first point of contact for operational questions, guest requests and complaints.
• Resolving guest concerns professionally and ensuring appropriate follow-up.
• Monitoring Marriott brand standards and ensuring service procedures are consistently followed.
• Coordinating closely with Housekeeping, Reservations and other operational departments.
• Assisting with shift handovers, task planning and daily briefings.
• Supporting the Front Office Manager with training, onboarding and developing team members.
• Taking responsibility for cash handling, room allocations and operational reporting during your shift.

In short: you're the coach, organiser, problem-solver and operational leader who ensures both guests and colleagues have an outstanding experience.

What do you bring to the table?

• A degree in Hotel Management, Tourism or a similar field, or equivalent hospitality experience.
• At least 2 to 3 years of Front Office experience, preferably within an international hotel environment.
• Previous experience as a Shift Leader, Supervisor or Senior Receptionist is a strong advantage.
• Experience working with Opera PMS is preferred.
• A strong understanding of Front Office procedures, guest relations and service recovery.
• Flexibility to work alternating morning, evening and weekend shifts.
• Fluency in Dutch and English. Additional languages such as French, German or Spanish are an asset.

We're looking for someone who enjoys taking ownership, helping others grow and creating exceptional guest experiences every single day

What describes you best?

• You are a natural leader who motivates and supports colleagues through coaching and example.
• You are highly guest-focused and always strive to exceed expectations.
• You remain calm under pressure and know how to prioritise during busy moments.
• You communicate confidently and professionally with both guests and colleagues.
• You are solution-oriented and make decisions with confidence.
• You have excellent organisational skills and enjoy coordinating multiple tasks simultaneously.
• You have an eye for detail and consistently maintain high quality standards.

What do we offer you?

At Ghent Marriott, you'll work in a warm, professional environment within one of the world's leading hospitality companies. We invest in your growth and provide opportunities to build a long-term career.

You'll receive, among others:

• An attractive salary package
• Industry-leading DKV hospitalization insurance
• Full reimbursement of public transportation costs
• Meal and eco vouchers
• A flexible work schedule: we support a healthy work-life balance and adjust to each other's needs. A non-traditional 9-to-5 can have its perks - pick up your kids from school, attend that Tuesday sports class, or enjoy free time while others work.
• Access to internal and external training opportunities
• Numerous career advancement options within Marriott International
• Exclusive hotel offers with impressive employee discounts

About us

We are a leading hospitality group in the heart of Ghent, operating iconic hotels such as the Ghent Marriott, Residence Inn by Marriott, the newly opened Holiday Inn Express & Suites, and the soon-to-open Courtyard Ghent & Event Center.

The Ghent Marriott, located on the scenic Korenlei, is the flagship of our portfolio. The hotel features 150 luxury rooms, 9 versatile meeting spaces, and an award-winning riverside restaurant, Midtown Grill, Ghent’s premier steakhouse, known for its premium cuts and bold flavors.

Accessibility

Ghent Marriott Hotel is located on the picturesque Korenlei in the heart of Ghent. You can reach us:

• On foot or by bike: close to the city center with nearby bike parking
• By public transport: just a 5-minute walk from the Korenmarkt tram stop
• By car: within walking distance of parking garages ‘Kouter’ and ‘Ramen’

Ready to apply?

Click the ‘Apply Now’ button. You’ll be redirected to the vacancy on our English-language job site, Aimbridge Hospitality. At the bottom of the page, you can easily upload your CV and details.

If we see a match, you’ll hear from us soon for an initial introduction.

Everyone welcome

We believe in the power of diversity. Whoever you are, wherever you're from – if you’re excited about this role, we encourage you to apply. We’d love to hear your unique perspective and experience.