Shift Leader ( Contrat de remplacement )

The Standard Hotel; Brussel; Sur place; EUR 40 000 - 52 000; Plein temps

Résumé du poste

The Standard Brussels is seeking a Shift Leader to supervise Front Office operations, ensuring seamless guest arrivals, departures and service standards. You will lead a team in a high-energy environment, coordinate with the Executive Housekeeper, and maintain meticulous room and guest communications across departments.

With a focus on training, guest satisfaction and effective problem resolution, you will contribute to a memorable guest journey in a stylish, contemporary hotel setting in

Qualifications

• Strong leadership and supervision capabilities.
• Excellent communication and client service orientation.
• Proven problem-solving and complaint-handling abilities.
• Ability to train, coach and develop front desk staff.
• Fluent in English, French and Dutch.

Responsabilités

• Front Desk Operations & Supervision: oversee daily front desk activities and ensure policy compliance.
• Team Management & Training: train and coach staff to maintain high service standards.
• Guest Service & Experience: manage VIP arrivals and guest requests, resolve issues promptly.
• Coordination & Communication: ensure smooth information handover between shifts and departments.
• Administrative & Systems Responsibilities: manage reservations, reports and OPERA-related transactions.

Connaissances

Leadership

Communication

Problem-solving

Training & coaching

Teamwork / independence

Time management

Multitasking

English, French, Dutch

Outils

OPERA PMS

Shiji

Microsoft Office

Description du poste

The Standard Brussels

Open since May 2025, The Standard, Brussels is the third property of the hotel brand in Europe.

Located in the city’s northern district, The Standard, Brussels brings to Belgium the brand’s philosophy, focused on design, culture and animation.

With 180 rooms (and 20 residences), this contemporary and brand new project offers many spaces designed to accommodate the emblematic day and night life of The Standard. A greenhouse on the ground floor invites guests and locals to discover the lobby lounge, restaurant and terrace. Upstairs, The Rooftop houses its own restaurant, bar and garden—a place that is set to become a must-see destination in the neighborhood. Throughout the building, additional public and private spaces are planned to host various events.

The Standard, Brussels welcomes a new generation of creative and dynamic customers, in perfect harmony with the spirit of the brand. In Brussels, the characteristic mix of The Standard—a hospitality that is at once playful, sophisticated and unexpected—will find its roots and resonance in the local culture.

The simple promise of The Standard is precisely that it has nothing standard.

Founded in 1999, the brand aims to push aesthetic boundaries and shake up conventions, while paying close attention to every detail, by getting involved in local communities, by offering a welcoming and inclusive environment for our teams and, of course, by guaranteeing our customers a simply unforgettable experience.

As the Shift Leader for The Standard, Brussels you will work in partnership with the Front Office Manager and support all aspects of our Front Office operations team; to create a seamless arrival and departure experience (as well as everything between) for our guests.

You’ll also oversee and be directly responsible for quality and service across the rooms division, ensuring the team are fully trained throughout the full guest journey and our service standards. You’ll have a meticulous eye for detail and work in partnership with the Executive Housekeeper to oversee all accommodation services on the day, making sure room allocations, VIPs and guest requests are arranged by our Guest Experience team, and our Guest Accommodation and public areas are presented and staged correctly to welcome guests.

As a natural team leader, you remain calm during challenging situations whether it involves guest complaints, scheduling issues or staff members. No two days are ever the same and you will need to flexible to adapt to changing situations whenever they arise, be it a busy day, coordinating any maintenance issues with the property team, dealing with an emergency situation or supporting other areas of the hotel when issues arise.

Your keen eye for details means that you never miss a thing, and your presence within the operation will ensure that our property is maintained meticulously and each area staged to optimize our guest’s experience. In addition to overseeing your team and service delivery there are a number of additional management duties you will undertake.

This is not a ‘Standard’ Shift Leader role so you will need to have serious stamina and passion, be highly social, upbeat, and friendly; confident and handle pressure well; thrive in a high-volume, high-energy environment and able to work equally well both independently and as part of a the front office team.

Do you have what it takes to be our Shift Leader at The Standard, Brussels....

A minimum of 3 years of experience as a shift supervisor or front desk supervisor acquired in a similar lifestyle hotel or a large 4 or 5-star hotel in Brussels is appreciated for this position.

Duties & Responsibilities

• Front Desk Operations & Supervision
• Supervise Front Desk Associates to ensure full compliance with hotel policies, procedures, regulations, and service standards.
  Ensure Front Desk operations run smoothly and professionally at all times.
  Perform all Front Desk operational duties when assigned or required.
  Provide operational support in the absence of the Front Office Manager.
  Manage night operations when applicable, ensuring proper end-of-day closure and timely delivery of reports.
• Team Management & Training
• Ensure appropriate and effective training of all Front Desk Associates, including on-the-job, off-the-job, and 15-minute trainings.
  Coach, develop, and support team members to maintain high service standards.
  Ensure Front Desk team members are continually updated on hotel rates, packages, and promotions.
• Guest Service & Experience
• Ensure smooth and efficient check-in and check-out processes for all guests.
  Supervise VIP arrivals and ensure proper meet-and-greet procedures for The Standard VIP guests.
  Identify, resolve, and follow up on guest complaints and operational issues efficiently, ensuring guest satisfaction.
  Ensure all guest requests, preferences, and information are accurately updated in OPERA and communicated to relevant departments.
• Coordination & Communication
• Ensure all available communication tools are fully utilized and that relevant information is handed over effectively to the next shift through briefings and shift reports.
  Inform all concerned departments of room moves, no-shows, early arrivals, special requests, repeat guests, and guest preferences.
  Maintain clear and effective communication across departments to support seamless operations.
• Administrative & Systems Responsibilities
• Check the House Count to establish the selling strategy for the shift and monitor it regularly, responding promptly to any changes.
  Ensure all arrivals, departures, no-shows, extensions, amendments, and OPERA-related transactions are processed in a timely manner to avoid errors or confusion.
  Conduct daily checks of reservation traces and packages and ensure follow-up with the relevant departments.
  Be fully aware of the hotel Credit Policy and supervise strict compliance; inform management and concerned departments of any potential credit risks (no posting exceptions allowed).
  Supervise compliance with cash handling procedures to ensure accurate cash floats at the Front Desk.
  Maintain a thorough working knowledge of OPERA PMS, Shiji, and related systems.

Required skills and Qualifications

Professional Skills

Strong communication skills (verbal, written, and listening)
Excellent problem-solving and complaint-handling abilities
Proven leadership and supervisory skills
Coaching, training, and staff development capabilities
Ability to work independently as well as within a team
Strong organizational and time-management skills
Ability to multitask and adapt in a fast-paced environment
Proactive, reliable, and innovative mindset
Good professional level of English, French, and Dutch

Technical Skills

Strong knowledge of OPERA PMS and Shiji
Proficiency in Microsoft Office
Knowledge of additional hotel systems is considered an asset