Front Office Trainee
Hospitaliti
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
The Hotel. Brussels is offering an internship in Brussels through Hosco. You will welcome guests, learn check-in/check-out procedures, and assist with reservations, while sharing local highlights to create memorable stays.
A strong command of English and French is required; Dutch is a plus. An internship agreement for 2026 is essential, with a minimum commitment of three months, five days a week. Interns will learn from an experienced team in a prestigious setting, with opportunities for
Qualifications
- Fluent in English and French required; other languages a plus.
- Must have an internship agreement for 2026 and be available for at least three months, five days per week.
Responsibilities
- Welcome guests with a warm smile and first impression.
- Master check-in and check-out processes.
- Answer calls politely and efficiently.
- Share Brussels’ best addresses to enhance guest experience.
- Manage reservations and special requests for personalized stays.
- Collaborate with hotel departments to ensure outstanding guest service.
Skills
Education
Job description
The Hotel. Brussels is hiring through Hosco in Brussels.Would you like to experience contemporary elegance in the heart of Brussels?Located just a stone’s throw from the European institutions, The Hotel. Brussels welcomes you into its world. This luxury hotel combines sophisticated design, premium facilities and spectacular views over the heart of the Belgian capital.Join us as a Front Office Trainee and become an ambassador for outstanding guest service. You will offer the first smile, create the first impression and serve as an attentive guide throughout each guest’s unique stay.
- Welcome our guests with a warm smile upon their arrival at the hotel, creating an unforgettable first impression.
- Master the art of check-in and check-out.
- Answer telephone calls politely and efficiently.
- Become our local expert by sharing Brussels’ best addresses and hidden gems, helping our guests enjoy a truly unique experience.
- Manage reservations and special guest requests with ease, ensuring that every stay is personalised and memorable.
- Work closely with the hotel’s other departments to deliver an outstanding guest experience at every stage of their stay.
- You are fluent in both English and French and can communicate confidently with our international guests.
- Dutch or any additional language is a plus!
- You do not necessarily need to be studying Hospitality Management.
- What truly matters is your outgoing personality and passion for guest service.
- You have an internship agreement for 2026 and are available for a minimum period of three months, five days per week.
- You will have the opportunity to learn from an experienced team in a prestigious environment.
- You will develop practical skills in hotel operations and guest service.
- You will be able to take part in internal training sessions and networking events.
- For students living abroad, we provide financial support towards accommodation through an internship allowance of up to €750 per month.
- You will receive a complimentary lunch every time you are on duty.
Your schedule will include shifts from 7:00 a.m. to 3:00 p.m. and from 3:00 p.m. to 11:00 p.m. You may also be required to work at weekends and, exceptionally, during the night, subject to approval from your educational institution.
Join a dynamic and supportive team that encourages the exchange of ideas and creativity.
Join a company that values your well-being through initiatives such as mental health programmes, wellness activities and more.
Did you know that The Hotel. Brussels is part of the Pandox investment group? We also own and operate several other hotels in Belgium, including DoubleTree by Hilton Brussels City, Hilton Brussels Grand Place, Holiday Inn Brussels Airport and Hotel Indigo Brussels – City. Enjoy attractive discounts on rooms and restaurants across our various properties.
Contribute to corporate projects and initiatives focused on social and environmental responsibility.
Be recognised and rewarded for your contributions through our recognition and reward programmes.
Experience in the hospitality industry is preferred.
At The Hotel. Brussels, we value diversity, inclusion and equal opportunities.
If you have a disability and require any reasonable adjustments during your internship, please do not hesitate to let us know.
- Accueillir nos clients avec un sourire chaleureux dès leur arrivée à l'hôtel, créant ainsi une première impression inoubliable.
- Devenir un maître dans l'art du check-in et du check-out.
- Répondre avec courtoisie et efficacité aux appels téléphoniques.
- Devenir la référence locale : partager les meilleures adresses et petits secrets de Bruxelles pour que nos clients vivent une expérience unique
- Jongler avec les réservations et les demandes spéciales des clients avec aisance, garantissant que chaque séjour soit personnalisé et mémorable.
- Travailler en étroite collaboration avec les autres départements de l'hôtel pour créer une expérience client incomparable à chaque instant.
- Tu jongles entre l'anglais et le français pour t’adresser avec aisance à notre clientèle internationale.
- Si tu parles néerlandais ou toute autre langue, c'est un plus !
- Tu ne dois pas forcément étudier l’Hôtellerie, ce qui compte vraiment, c'est ta personnalité rayonnante et ta passion pour le service à la clientèle.
- Tu disposes d’une convention de stage pour cette année 2026, pour une période minimale de trois mois, 5 jours par semaine.
- Tu auras l’opportunité d’apprendre auprès d’une équipe expérimentée dans un environnement prestigieux.
- Tu développeras des compétences pratiques en gestion hôtelière et en service à la clientèle.
- Tu pourras participer à des formations internes et à des événements de réseautage.
- Pour les étudiants résidant à l’étranger nous offrons une compensation (indemnité de stage pouvant aller jusqu’à 750€/mois) pour l’aide au logement.
- Un lunch offert à chaque fois que tu es en service.
Les horaires comprennent des shifts de travail de 7h à 15h ainsi que de 15h à 23h. Vous pouvez être amené.e à travailler le week-end et exceptionnellement de nuit (après accord auprès de votre établissement scolaire).
Intègre une équipe dynamique et collaborative qui encourage l'échange d'idées et la créativité.
Rejoins une entreprise qui valorise ton bien-être avec des initiatives telles que des programmes de santé mentale, des activités de bien-être, etc.
savais‑tu que The Hotel. Brussels fait partie du groupe d’investissement Pandox ? Nous possédons et opérons cinq autres hôtels en Belgique : DoubleTree by Hilton, Hilton Brussels Grand Place, Holiday Inn Brussels Airport et Indigo Brussels City. Profite de réductions attractives sur les chambres et les restaurants de nos différents établissements.
Contribue à des projets ou initiatives d'entreprise axés sur la responsabilité sociale et environnementale.
Sois reconnu.e et récompensé.e pour tes contributions grâce à des programmes de reconnaissance et de récompenses.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
