French-Speaking Customer Support Expert - Athens Relocation

Mercier Consultancy Group; Belgique; On-site; EUR 20,000 - 31,000; Full time

Benefits offered by this job

Relocation package

Training provided

Health insurance

Career progression

Job summary

Mercier Consultancy Group is excited to offer an exclusive French Speaking Customer Experts for Canon role in Athens, Greece. This on-site position blends technical support with premium client care for Canon products and services.

You will assist French-speaking customers, collaborate with international teams, document interactions in the CRM, and uphold high satisfaction levels. A relocation package and comprehensive training accompany the role.

Qualifications

• Native or fluent French (spoken and written) essential.
• EU passport or Greek work permit required.
• Strong communication and interpersonal skills in customer support.
• Proactive attitude toward learning and professional development.
• Able to thrive in an on-site Athens office environment.

Responsibilities

• Provide high-quality technical and general support to French-speaking customers regarding Canon products.
• Maintain a high level of customer satisfaction by resolving inquiries through various channels.
• Document interactions accurately within the CRM system to ensure seamless service delivery.
• Collaborate with international teams to troubleshoot issues and provide effective solutions.
• Promote brand loyalty by acting as the first point of contact for clients seeking assistance.
• Stay updated on new Canon product launches and technical advancements to provide expert guidance.
• Handle customer complaints with empathy and professional resolution techniques.

Skills

French language

Customer support

Communication

Problem solving

Team collaboration

Job description

Mercier Consultancy Group is excited to offer an exclusive French Speaking Customer Experts for Canon role in Athens, Greece. This on-site position blends technical support with premium client care for Canon products and services.

You will assist French-speaking customers, collaborate with international teams, document interactions in the CRM, and uphold high satisfaction levels. A relocation package and comprehensive training accompany the role.