Client Success Manager

Misting, LLC; Antwerpen; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Opportunity to work on major international events

Dynamic and entrepreneurial environment

Growth opportunities within the company

Résumé du poste

Weezevent is looking for a Client Success Manager in Antwerp, Belgium. In this role, you'll collaborate with event organizers to create seamless experiences, owning projects from intro steps to reviews. Responsibilities include managing on-site operations, leading client relationships, and ensuring satisfaction while handling financial reporting.

The ideal candidate should have ICT knowledge, be fluent in Dutch and English, and possess a customer-first attitude. Enjoy major international events and develop your expertise in a fast-paced environment.

Qualifications

• Proficiency in Dutch and English required; French or a third language is a plus.
• Must show a positive, flexible attitude with a focus on customer satisfaction.
• Experience in event management or operations is advantageous.

Responsabilités

• Lead projects end-to-end as the main contact for event organizers.
• Deploy and manage Weezevent’s suite including ticketing and access systems.
• Plan and manage on-site operations and client portfolios.

Connaissances

Project management

Client relations

Problem-solving

Communication skills

ICT knowledge

Description du poste

Weezevent is the French leader in online ticketing and the European leader in cashless payments. Through all the companies forming up the Weezevent Group, it provides a comprehensive suite of solutions including ticketing, access control, cashless payments, CRM and crowd management, used across a wide variety of events all over the world.

From iconic festivals such as Tomorrowland, Lollapalooza, BBK, and Boomtown to major sporting events like the Mexico GP or the Paris 2024 Olympic and Paralympic Games, Weezevent supports events of all sizes and formats.

Founded in 2008, Weezevent received the European Fast 500 Innovation Award in 2014 and was included in the French Tech Next40 ranking in both 2024 and 2025. Today, the group employs over 180 people across France, the UK, Spain, Switzerland, Germany, the Netherlands, Belgium, Portugal and Canada, and deploys its solutions at around 1,000 major events each year.

Client Success Manager M/F – Antwerp, Belgium

At Weezevent, you’ll work in collaboration with event organizers to create flawless experiences. You’ll own projects from the first introductory steps to post-event review, ensuring that your clients succeed and their attendees enjoy every moment.

Responsibilities

• Lead projects end-to-end as the main contact for event organizers.
• Deploy, configure and manage Weezevent’s suite including (but not limited to) ticketing, access, and cashless systems.
• Plan, coordinate and manage on-site operations, ensuring team leadership to provide reliable and efficient delivery.
• Take responsibility for a diverse and demanding client portfolio, ensuring high client satisfaction and long-term retention.
• Be accountable for the financial management of your scope, including post-event reporting and reviews, client follow-up, as well as advising on improvements and negotiating commercial and operational conditions for future events.

Benefits

• Experience major international events and festivals firsthand.
• Develop expertise in event technology, operations, and client relations.
• Take ownership in a fast-paced, entrepreneurial environment.
• Join a passionate, international team and grow with the company.

Ideal Candidate

• You have a positive, open and flexible attitude.
• You work meticulously with a sense of humour and a problem-solving mindset.
• You go for 100% customer satisfaction.
• You know how to get the best out of your crew on-site.
• Invested and dynamic, you are happy to travel frequently throughout the season to attend events at weekends and on public holidays.
• You have a good ICT knowledge and are eager to learn more.
• You are fully proficient in Dutch and English (French or a third language is a plus!).

In return for your expertise and commitment, Weezevent offers a challenging and varied job in a dynamic and exciting sector, at the forefront of innovation in the entertainment industry, where you get to build and grow our presence in the global market. You will be part of a young, entrepreneurial, dedicated and enthusiastic team.

All of our positions are open to people with disabilities.