Freelance Bilingual Community & Customer Engagement

EOLIS; Brussel Hoofdstad; Hybrid; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Dynamic consumer-focused environment

Autonomy and cross-team interaction

Direct influence on brand engagement

Job summary

EOLIS GROUP is seeking a Social Media & Community Manager to strengthen the marketing and communications team for a client project. You will manage conversations with customers and online communities across social media, combining community management, customer engagement and social listening.

The role offers Brussels, hybrid work with opportunities to translate conversations into insights and shape the brand’s tone of voice across platforms in collaboration with Marketing, Content and Customer

Qualifications

• Bachelor’s degree in Communication, Marketing, Social Media or equivalent.
• 2–3 years of relevant experience in social media or community management.
• Excellent understanding of social platforms and tone of voice.
• Strong writing, empathy and customer orientation.
• Analytical mindset with ability to translate conversations into insights.

Responsibilities

• Manage conversations across social channels, proactively and reactively.
• Respond to questions with empathy and helpfulness.
• Represent the brand on social media and guide conversations.
• Develop community initiatives to boost engagement.
• Define and safeguard tone of voice across platforms.
• Identify opportunities for organic engagement and user-generated content.
• Monitor trends and topics around the brand and market themes.
• Collaborate with Marketing, Content, and Customer Care.
• Escalate complex questions to internal stakeholders and ensure follow-up.
• Stay updated on social media best practices.
• Translate conversations into actionable insights.

Skills

Social media

Community management

Customer engagement

Empathy

Written communication

Education

Bachelor’s degree in Communication/Marketing/Social Media

Tools

Social listening tools

Content calendars

Job description

EOLIS GROUP is seeking a Social Media & Community Manager to strengthen the marketing and communications team for a client project. You will manage conversations with customers and online communities across social media, combining community management, customer engagement and social listening.

The role offers Brussels, hybrid work with opportunities to translate conversations into insights and shape the brand’s tone of voice across platforms in collaboration with Marketing, Content and Customer