Field Technical Service Specialist

Hill Phoenix, Inc.; Schoten; On-site; EUR 36,000 - 56,000; Full time

Job summary

DII is seeking a Field Technical Service (Non-Engineering) specialist to provide on-site support for installations, maintenance, upgrades and repairs. You will serve as the main customer contact for technical issues, diagnose and resolve problems, and document service logs.

The role emphasizes field work, with limited remote support, and requires broad knowledge of operational procedures. Applicants should be prepared for travel and hands-on problem solving.

Responsibilities

• Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction.
• Diagnosing, troubleshooting, and resolving technical/service issues.
• Instructing clients on the proper usage and operation of equipment.
• Documenting and maintaining clients' service logs.
• Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams.
• Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand.

Job description

DII is seeking a Field Technical Service (Non-Engineering) specialist to provide on-site support for installations, maintenance, upgrades and repairs. You will serve as the main customer contact for technical issues, diagnose and resolve problems, and document service logs.

The role emphasizes field work, with limited remote support, and requires broad knowledge of operational procedures. Applicants should be prepared for travel and hands-on problem solving.