Technical Service Engineer

Hill Phoenix, Inc.; Schoten; On-site; EUR 36,000 - 56,000; Full time

Job summary

DII is seeking a Field Technical Service (Non-Engineering) specialist to provide on-site support for installations, maintenance, upgrades and repairs. You will serve as the main customer contact for technical issues, diagnose and resolve problems, and document service logs.

The role emphasizes field work, with limited remote support, and requires broad knowledge of operational procedures. Applicants should be prepared for travel and hands-on problem solving.

Responsibilities

• Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction.
• Diagnosing, troubleshooting, and resolving technical/service issues.
• Instructing clients on the proper usage and operation of equipment.
• Documenting and maintaining clients' service logs.
• Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams.
• Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand.

Job description

Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets.

With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

Field Technical Service (Non-Engineering)

provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including:

• Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction.
• Diagnosing, troubleshooting, and resolving technical/service issues.
• Instructing clients on the proper usage and operation of equipment.
• Documenting and maintaining clients' service logs.
• Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams
• Works under limited supervision for routine situations..
• Provides assistance and training to lower level employees..
• Problems typically are not routine and require analysis to understand.

Work Environment: Typically on-site/field and does not handle queries remotely via phone/emails. A Support 3 requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.