Technical Service Engineer

Markem-Imaje NV; Schoten; On-site; EUR 42,000 - 64,000; Full time

Job summary

Dover is seeking a Field Technical Service (Non-Engineering) specialist to support on-site installations, maintenance, upgrades and repairs for customers worldwide. The role focuses on diagnosing issues, instructing clients on proper operation and maintaining service logs to ensure high performance and customer satisfaction.

The candidate will work mainly on-site, handle routine and non-routine problems, and collaborate with engineering teams on product failure analysis.

Qualifications

• Experience in field service and on-site installations.
• Ability to diagnose and troubleshoot technical issues.
• Willingness to travel and work on-site.

Responsibilities

• Works under limited supervision for routine situations.
• Provides assistance and training to lower level employees.
• Problems typically are not routine and require analysis to understand.

Job description

Markem-Imaje, Blue Bite, Solaris Laser, Systech, MS Printing Solutions and JK Group. We design, manufacture and deliver industrial equipment, consumables, software and services solutions for the marking & coding, consumer engagement, product traceability, authentication, and digital textile printing markets. With more than 40 offices and over 3,000 employees worldwide, DII has a presence in +28 countries and offers numerous job opportunities globally. If you're looking for an international, multidisciplinary and collaborative environment that offers a world of opportunities, come join us at DII.

Field Technical Service (Non-Engineering)

Field Technical Service (Non-Engineering) provides technical expertise/support in assisting clients with installations, maintenance, upgrades, and repairs including: Serving as the key customer contact on technical and service related problems to achieve required product/service performance standards and total customer satisfaction. Diagnosing, troubleshooting, and resolving technical/service issues. Instructing clients on the proper usage and operation of equipment. Documenting and maintaining clients’ service logs. Preparing reports for product failure analysis and serviceability issues and escalating to relevant engineering teams Work Environment: Typically on-site/field and does not handle queries remotely via phone/emails. A Support 3 requires broad knowledge of operational procedures and tools obtained through extensive work experience and may require vocational or technical education.

Responsibilities typically include:

• Works under limited supervision for routine situations..
• Provides assistance and training to lower level employees..
• Problems typically are not routine and require analysis to understand.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

We Are Dover Dover is a diversified global manufacturer and solutions provider. We deliver innovative equipment and components, consumable supplies, aftermarket parts, software and digital solutions, and support services through five operating segments: Engineered Products, Clean Energy & Fueling, Imaging & Identification, Pumps & Process Solutions and Climate & Sustainability Technologies. Dover combines global scale with operational agility to lead the markets we serve. Recognized for our entrepreneurial approach, our team takes an ownership mindset, collaborating with customers to redefine what's possible.