IT Field Services Technician: Onsite & Remote Support Pro

DEXIS; Antwerpen; Vor Ort; EUR 42.000 - 60.000; Vollzeit

Zusammenfassung

Envista is seeking an IT Field Services professional to provide onsite and remote support for end-user devices, applications, and connectivity. You will troubleshoot across Windows PCs, VPN, Citrix, and enterprise apps while maintaining security and documentation.

You will configure devices, manage Active Directory access, support local networks, and contribute to IT projects with regional colleagues. Travel to Venlo, Germany, and other locations may be required.

Qualifikationen

• Bachelor's or Associate degree with four years of experience or six years related experience and/or training.
• Hands-on experience supporting PCs, laptops, peripherals, and end users in an enterprise IT environment.
• Experience diagnosing and resolving hardware, software, application, and network connectivity issues.
• Working knowledge of Windows environments, Active Directory, LAN/VPN connectivity, DHCP, IP networking, and endpoint support.
• Ability to troubleshoot technical issues independently, evaluate available solutions, and escalate appropriately.
• Strong customer-service and communication skills, including the ability to explain technical information clearly to non-technical users.
• Ability to manage multiple requests, prioritize effectively, and work within established service-level expectations.
• Ability to work effectively with both local and remote colleagues in a team environment.
• Fluent in Dutch and English.

Aufgaben

• Provide professional onsite and remote IT support, diagnosing and resolving hardware, software, application, and connectivity issues while keeping employees informed throughout the support process.
• Perform second-level troubleshooting across Windows PCs and laptops, LAN, VPN, Citrix, email, enterprise applications, DHCP, and IP connectivity, escalating issues when appropriate.
• Install, configure, and maintain PCs, laptops, peripherals, mobile devices, and VOIP phones, including software patching, malware remediation, and preventive maintenance.
• Manage user accounts and access within Active Directory in accordance with established security practices.
• Support local network infrastructure, including data drops, network hardware installations, and basic cabling activities.
• Maintain accurate IT asset inventory and documentation covering equipment configuration, deployment, lifecycle management, and hardware recycling.
• Create and maintain technical documentation and knowledge-base articles, and provide employee training as needed.
• Support hardware configuration, purchasing, and local IT budget-planning activities within established processes.
• Participate in regional IT projects and collaborate with local and remote IT colleagues to improve technology support and service delivery.
• Manage assigned work independently, prioritize requests against service-level expectations, and escalate critical issues appropriately.

Kenntnisse

Windows OS

Active Directory

LAN/VPN networking

Citrix

VOIP phones

Customer service

Documentation

Independent troubleshooting

Ausbildung

Bachelor’s or Associate degree in IT or related field

Tools

Citrix

VPN client

Jobbeschreibung

Envista is seeking an IT Field Services professional to provide onsite and remote support for end-user devices, applications, and connectivity. You will troubleshoot across Windows PCs, VPN, Citrix, and enterprise apps while maintaining security and documentation.

You will configure devices, manage Active Directory access, support local networks, and contribute to IT projects with regional colleagues. Travel to Venlo, Germany, and other locations may be required.