Field Services Engineer

Growatt New Energy; Hasselt; Sur place; EUR 40 000 - 56 000; Plein temps

Résumé du poste

Growatt New Energy in Hasselt, Belgium, seeks a field service trainer to deliver training for distributors and installers on product usage. You will report faults and work with HQ to improve quality, while maintaining technical documentation and daily reports.

You will handle customer inquiries, diagnose faults, coordinate replacements/maintenance, and support system upgrades while following company policy. Strong communication and teamwork are essential.

Qualifications

• Fluency in Dutch, French and English required.
• Degree in Power Electronics, Electrical Engineering, or Automation preferred.
• Experience in electrical or PV service is a plus.
• Strong problem-solving, analytical and self-learning skills.
• Excellent communication, customer handling and teamwork abilities.
• Proactive, responsible, goal-oriented, and able to work under pressure.

Responsabilités

• Deliver training for distributors and installers on product usage.
• Report product faults, escape major quality issues and work closely with HQ to improve product quality.
• Maintain technical documentation and daily work reports, following company policy.
• Handle customer inquiries, product fault diagnosis, product replacement/maintenance, system upgrades, and routine visits.

Connaissances

Dutch

French

English

Formation

Power Electronics

Electrical Engineering

Automation

Outils

MS Office

Technical Documentation

Description du poste

• Deliver training for distributors and installers on product usage.
• Report product faults, escape major quality issues and work closely with HQ to improve product quality.
• Maintain technical documentation and daily work reports, following company policy.
• Handle customer inquiries, product fault diagnosis, product replacement/maintenance, systerm upgrades, and routine visit.

Qualifications

• Fluency in Dutch/French and English is require
• Degree in Power Electronics, Electrical Engineering, Automation, or related fields preferred.
• Experience in electrical or photovoltaic (PV) industry) service is a plus.
• Strong problem-solving, analytical, and self-learning skills.
• Excellent communication, customer handling, and teamwork abilities.
• Proactive, responsible, goal-oriented, and able to work under pressure.
• Proficient in MS Office and technical documentation.