Advanced Field Service Engineer (m/f/d)

Bruker; Kontich; Sur place; EUR 40 000 - 55 000; Plein temps

Résumé du poste

Bruker is seeking a Field Service Engineer in Kontich, Belgium. The role involves customer liaison during planning, installation, and maintenance of sophisticated systems. Successful candidates will hold a degree in electrical/electronic engineering or chemistry and have proven field service experience. Strong communication skills in English and Dutch are required. This position includes frequent travel across Europe to provide technical support and operator training.

Qualifications

• Qualification in electrical or electronic engineering, chemistry or biochemistry required.
• Proven experience in field service work is essential.
• Ability to communicate effectively in English and Dutch.

Responsabilités

• Liaise with customers during site planning prior to installation.
• Inspect, install, and test systems at customer sites.
• Carry out breakdown and planned maintenance.

Connaissances

Field service experience

Technical support skills

Good communication skills

Relationship building

Continuous learning

Formation

Qualification in electrical or electronic engineering

Qualification in chemistry or biochemistry

Outils

Data system hardware

Description du poste

Responsibilities

• Liaise with customers and colleagues in the site planning process prior to installation
• Inspect, install, set up, test and achieve specifications of systems and accessories at customers’ sites, and deliver basic operator training
• Carry out breakdown and planned maintenance at customers’ sites
• Provide technical, software and application related support and assistance to customers and to colleagues, either directly or by remote diagnosis
• Carry out procedures necessary to validate systems to certifiable standards
• Provide technical input to the sales team in non-routine sales cases
• Frequent travel is an essential part of the job. Travel to customer sites abroad can occur, especially within Europe.
• Activities will cover all products manufactured or represented by the Company.

Qualifications

• Qualification in electrical or electronic engineering, chemistry or biochemistry. Similar level of knowledge and /or skill gained by practical experience in the Mass Spectrometry field is a clear plus.
• solid technical or scientific background gained in industry or academia
• proven experience in field service work
• a current driving license
• no visa restriction preventing travel in the USA or EMEA
• good at building relationships through inspiring trust and confidence
• self-motivation and a willingness to work with others toward a shared goal
• the ability to contribute to a team effort, yet to accept responsibility for an individual role within the team
• excel at continuous learning in a rapidly advancing technological area
• capacity to take responsibility for the complete installation and commissioning of sophisticated instrumentation and to instruct users in its basic operation
• ability to diagnose causes of malfunction and to actively resolve customers’ service problems
• good computer literacy, including familiarity with data system hardware and industry standard operating systems
• Ability to communicate effectively at all levels with good spoken and written English, Dutch