Field Service Technician | Lifting Equipment | FR / NL / EN

Adecco; Brussel Hoofdstad; On-site; EUR 42,000 - 56,000; Full time

Benefits offered by this job

Training program

International trips

Autonomy in field work

Permanent contract

Job summary

Adecco is seeking a Field Service Technician to cover the entire Belgian territory. You will act as the company ambassador, interfacing with end users, dealers, workshops and the manufacturer.

After training, you will become the go-to expert for technical matters, warranty cases and complex equipment issues. You will work autonomously under the After-Sales Service Director, with significant travel, hands-on fieldwork and ongoing training sessions both on-site and at the manufacturer's facilities

Qualifications

• Strong skills in hydraulics, electromechanics and electronics.
• Solid technical education with significant field experience.
• Fluent in French, Dutch and English; driving license category B.
• Able to quickly analyze breakdowns and propose solutions.
• Experience with lifting equipment or mobile/industrial machinery is a plus.

Responsibilities

• Provide high-level technical support to workshops and dealer network.
• Intervene at customer sites for personalised follow-up and solutions.
• Diagnose and resolve complex electromechanical and hydraulic issues.
• Manage warranty claims and act as technical reference.
• Report issues to After-Sales Director to improve processes.
• Commission equipment, perform testing and customer handovers.
• Deliver technical training sessions for staff and dealers.
• Maintain close contact with manufacturer for best practices.

Skills

Hydraulics

Electromechanics

Electronics

Field experience

French language

Dutch language

English language

Driving license

Microsoft Office

Education

Technical education

Job description

Do you have strong skills in hydraulics, electromechanics and electronics, hands-on technical field experience, and fluency in French, Dutch and English?

We are recruiting a Field Service Technician to cover the entire Belgian territory on behalf of a company specialized in lifting solutions. As a true ambassador of the company towards its customers, you play a central role at the interface between end users, dealers, workshops and the manufacturer.

Following in-depth training on the company's products and specific tools, you will progressively develop your expertise to become the go-to person for technical matters, warranty cases and complex equipment-related issues.

You will work autonomously under the supervision of the After-Sales Service Director.

Your responsibilities:

• Provide high-level, fast and efficient technical support to workshops and the dealer network.
• Intervene directly at customer sites when necessary, ensuring personalized follow-up and the implementation of recommended solutions.
• Diagnose and resolve complex technical issues, particularly those related to on-board electromechanical, electronic and hydraulic systems.
• Manage warranty claims and act as the technical reference for situations requiring advanced expertise.
• Contribute to the improvement of manufacturing and assembly processes by regularly reporting technical issues encountered to the After-Sales Service Director.
• Carry out equipment commissioning, testing and adjustments, as well as customer handovers during deliveries.
• Participate in the organization and delivery of technical training sessions for employees and the dealer network.
• Maintain close contact with the manufacturer to ensure the transfer of technical information and maintenance best practices.

Your profile:

• You possess strong skills in hydraulics, electromechanics and electronics.
• You have a solid technical education combined with significant field experience.
• You are able to quickly analyze a breakdown, identify its root cause and propose appropriate solutions.
• Experience with lifting equipment, mobile equipment, industrial vehicles or technical machinery is considered an asset.
• You demonstrate autonomy, organizational skills and an excellent customer service mindset.
• You enjoy fieldwork and are capable of managing your interventions independently while showing initiative.
• You present yourself professionally and communicate effectively with customers, dealers and partners.
• You are fluent in French, Dutch and English. Dutch is essential for daily interactions with customers in Flanders, while English is used during training sessions and technical exchanges with the manufacturer.
• You are comfortable using the Microsoft Office suite.
• You hold a valid category B driving licence.

What we offer:

We offer a full-time permanent contract within a company recognized for the quality of its products and the expertise of its teams.

From your first day, you will benefit from a comprehensive training program including workshop immersion and regular training sessions at the manufacturer's facilities in Austria, with approximately five trips per year.

Your activity covers the whole of Belgium. The position offers a high degree of autonomy in organizing your work. You will manage your schedule according to interventions, commissioning activities and customer emergencies, while enjoying the trust and flexibility needed to organize your working time responsibly.

Your presence at the headquarters in the Libin region will remain limited, as most of your work will take place in the field, directly at customer sites.

Do you already have experience in a mobile technical role and would like to become the after-sales service reference for a leading brand in its market?