Field Service Representative

Tundra Technical Solutions; Antwerpen; Hybrid; EUR 42,000 - 63,000; Full time

Job summary

Tundra Technical Solutions is seeking a Field Service Representative for the Life Science division to deliver maintenance, calibration, validation, and installation support on mechanical and electronic units.

The role is a home-office based position with approximately 50% travel around the Benelux. The ideal candidate can work independently, communicate effectively with customers, and flex hours as needed to meet service commitments.

Qualifications

• Strong customer communication skills and ability to build rapport with a variety of Customers.
• Ability to work independently without supervision.
• Willingness to travel across the Benelux region.

Responsibilities

• Provide preventive and corrective maintenance, calibration, validation, and installation support on mechanical, electro-mechanical, and electronic units.
• Proactively communicate with Customers to ensure satisfaction and resolve issues.
• Maintain service logs, reports, and inventory per company procedures and supervisor directions.
• Identify sales opportunities and communicate leads to management and sales staff.
• Travel around the Benelux region; work from home office when not on site; adapt to flexible hours as required.

Skills

Customer communication

Independent worker

Flexibility

Travel readiness

English language

Driver's license

Job description

Our client helps our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe.

Position Summary

By acting as a trusted advisor to all Customers, a Field Service Representative for Life Science division will drive an exceptional Customer experience by providing preventative maintenance, troubleshooting, repair, equipment modifications, calibration, validation, and installation support on various mechanical, electro-mechanical, and electronic units.

FSR's provide superior Customer service by proactively interacting with Customers daily and by completing associated administrative tasks as required.

Duties

• Drives Customer satisfaction through proactive communication and commitment to resolving Customers’issues/problems.
• Performs preventive and corrective maintenance required and related product lines in a safe and efficient manner. This includes disassembling, replacing, or repairing defective parts; rewiring or reassembling as required; troubleshooting, adjusting/calibrating, and certifying equipment ready for use by using standard and specialized tools and test equipment (i.e., schematics, diagrams, technical manuals, etc.).
• Performs administrative duties as assigned to ensure effective planning, utilization, and required paperwork completion. This includes but is not limited to communicating schedule changes to the Customer Operations Department daily; verifying computer synchronization daily; completing service reports and activities within two business days after completing a Customer visit, maintaining on-site Customer Service Logs/Total Maintenance Care books according to our client procedures; and maintaining tools and parts inventory to prescribed levels as required by the District Service Manager.
• Develops and maintains effective, communicative relationships with Customers, managers, support functions and the sales organization. Communicates activities to Customers related to scheduling Preventative Maintenance and estimated time of arrival for unscheduled work. Proactively responds to and resolves Customer problems/issues. Utilizes provided product and industry knowledge to assure Customers’ expectations of service are exceeded.
• Increases company growth through identifying sales opportunities and recommending our client products/services to Customers. Communicates leads to management and sales staff.
• Responds to routine Customer and sales questions regarding equipment operation and performance. Identifies opportunities, sizing, utility requirements, on-site visits, and pre-installation evaluations. Provide timely service calls, warranty calls, field upgrade programs, etc.
• Maintains courteous and professional demeanor when working with Customers, contractors, management and fellow employees. Utilizes Customer protocols when entering and exiting facilities and abides Customer Health & Safety protocols and procedures.
• Learning period approximately 3 to 6 months

Required Experience

• General knowledge of the principles and methods of sterilization, steam systems, sterilizers, and other methods of sterilization / decontamination ideally but our client is willing to train, so mots important are skills in electromecanics and electrics.
• Strong Customer communications skills and experience with the demonstrated ability to build positive rapport and partner with a variety of Customers.
• Ability to work independently without supervision.
• The role is "Home Office" with approximately 50% of working time is travelling around Benelux. Going on client site everyday, and sleeping over when it is more than 1h30 drive from home. Location can be anywhere in Belgium, but ideally close to our client, around North of Belgium.
• Flexibility to handle multiple and changing priorities.
• Ability to work flexible hours, sometimes outside “normal business hours” and travel as required.
• Valid Driver’s License.
• Knowledge of English language, Flemish or Dutch are required. Ideally French also, or basic skills.