Field Service Delivery Manager, F&B Solutions (Belgium)

Tetra Pak

Groot-Bijgaarden

On-site

EUR 90,000 - 120,000

Full time

21 hours ago

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Benefits offered by this job

Development opportunities

Global culture and innovation

Diversity and inclusion

Competitive compensation & flexible Wf

Job summary

Tetra Pak in Belgium seeks a Service Delivery Manager to lead field service operations from Groot-Bijgaarden. You will manage a team of Service Engineers, ensure high-quality technical services, and drive customer satisfaction while developing team capabilities.

You will collaborate with planners, account managers and technical specialists, travel within Belgium, and report to the Customer Service Operations Director France & Benelux. Fluency in Dutch and English is required, French is a plus.

Qualifications

A technical or engineering degree or equivalent experience.
Fluent Dutch and English; French is a strong advantage.
Proven experience in service operations or field service management.
Experience leading and developing teams, including remote members.
Strong coaching and people management skills.
Customer-focused mindset with practical problem solving.
Strong understanding of mechanical, electrical and automation systems.
Experience in packaging, processing, food manufacturing or related industry is an advantage.
Strong communication and stakeholder management skills.
Willingness to travel regularly within Belgium (3 days per week).

Responsibilities

Lead, coach and develop a team of approximately 10-12 Service Engineers.
Support competence development and ensure the team is prepared for current and future customer needs.
Foster a strong culture of safety, collaboration and continuous improvement.
Ensure maintenance, troubleshooting, upgrades and installation activities are delivered to the highest quality standards.
Drive customer satisfaction through effective service delivery and timely resolution of issues.
Support engineers in addressing complex technical challenges and customer escalations.
Work closely with customers and account teams to identify opportunities for service improvement.
Collaborate with planning functions to optimize resource allocation and operational efficiency.
Monitor team performance, utilization and service quality.
Ensure compliance with company policies, health and safety regulations, and HR processes.
Contribute to the achievement of operational and financial objectives for the service organization.