Field Service Engineer/ Technical Lead

Cognizant; Brussel Hoofdstad; On-site; EUR 55,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Life cover

Car allowance

32 vacation days

Pension plan

Luncheon vouchers

EcoCheques

Travel insurance

Job summary

Cognizant is seeking a Field Service Engineer/Technical Lead to join our Brussels-based Infrastructure Services Team. The role focuses on onsite, hands-on support for hardware, software, and end-user devices, with coordination of third-party vendors and AV installations.

You will troubleshoot across devices and networks, support live events, and validate deployments while ensuring high-quality customer service in a dynamic, international environment.

Qualifications

• Experience delivering onsite IT support for hardware and software issues.
• Ability to coordinate third-party vendors and AV installations.
• Strong problem-solving skills and customer-focused mindset.
• Knowledge of BIOS/OS configuration and device provisioning is a plus.

Responsibilities

• Participate in troubleshooting for hardware and software issues.
• Provide general onsite hands-on support for technology, equipment, and devices at customer locations.
• Perform hardware changes, server/storage reboots, and post-deployment validation.
• Provide onsite escorts for third parties and coordinate with vendors.
• Assist with live events and conferencing systems onsite.
• Address network and compute issues in collaboration with infrastructure vendors.
• Troubleshoot user devices and software (e.g., MS Office).

Skills

Onsite support

Troubleshooting

End User support

Vendor coordination

Windows OS

Customer service

Tools

VPN configuration

Office software

Job description

Field Service Engineer/ Technical Lead

About the Role

What makes Cognizant a unique place to work? The combination of rapid growth and an international and innovative environment! This is creating a lot of opportunities for people like YOU with an entrepreneurial spirit who want to make a difference in this world.

At Cognizant, together with your colleagues from all around the world, you will collaborate on creating solutions for the world's leading companies and help them become more flexible, more innovative and successful. And this is your chance to be part of the success story: we are looking for Field Service Engineer/ Deskside Support Engineer - Brussels to join our Infrastructure Services Team.

In This Role, You Will:

• Participate in troubleshooting for both hardware and software issues;
• Perform general onsite, hands-on support for technology, Equipment, and/or Devices and supporting the troubleshooting and resolution of technical issues and execution of Service Requests at Customer Locations
• MACDs; Hardware changes (e.g., hardware installation and testing upon configuration); Server/Storage reboots; Power cycles; Post-deployment validation of service functionality;
• Provide onsite escorts for Third Parties;
• Customer Location survey updates (rack elevations, current equipment, etc.);
• Video room support including endpoints and meeting room panels;
• Assisting with live events as requested by Customer
• Activities requiring onsite support (e.g., helping to resolve Network and compute issues in collaboration with the vendor(s) providing infrastructure and network support).
• Perform deskside support as part of onsite troubleshooting and resolution activities to address issues with user equipment (e.g., User Devices, user software).
• Onsite troubleshooting of User Devices (e.g., address driver issues, hardware fault diagnosis, peripheral support, device provisioning follow-ups, OS issues, network access issues);
• Onsite troubleshooting of Software issues for Software included in the User Device configurations (e.g., Microsoft Office, Adobe Creative Cloud);
• Validating that conferencing systems, telepresence systems, and video conferencing suites are operational
• Checking networked printers and MFDs for error messages
• Where required, address appointments scheduled requiring onsite support (e.g., new employee onboarding)

Work Model

The role requires working five days a week at the client's Brussels office; there is no hybrid option.

What You Need to Have to Be Considered

Coordinate third-party audio/visual installations at FTE sites and escort vendors at dispatch sites when required.

During onsite dispatches, provide Level 2 support for third-party coordination and End User device setup, including mobile data and voice carriers.

Configure BIOS, hardware, operating system settings, drivers, Core Image applications, and approved base Layered Applications as required.

Configure encryption, authentication, VPN, access-management software, and network connectivity according to client policies.

Deploy End User device hardware upgrades and software patches in line with client compliance policies.

Remove decommissioned End User Equipment from client asset systems.

Ensure tickets contain sufficient detail. Contact the requester for out-of-scope or incomplete requests and escalates to the team leader or manager when guidance is needed.

Escort break-fix partners/vendors to device locations when required.

Provide enhanced campus desk-side support, including identified walk-up services, to authorized VIPs.

For shoulder-tapped requests, obtain Cognizant approval and ensure a ticket is logged before providing support.

What we offer (Belgium)

• Comprehensive health insurance and life cover
• Car or mobility budget to suit your lifestyle
• 32 vacation days per year
• Solid pension scheme
• Luncheon vouchers and EcoCheques
• Travel insurance and travel & entertainment expense coverage