Field Service Engineer

Bio-Techne; Brussel Hoofdstad; On-site; EUR 45,000 - 72,000; Full time

Benefits offered by this job

Competitive wages

Retirement programs

Employee stock purchase plan

Mentorship and development

International and diverse environment

Job summary

Bio-Techne is seeking an experienced field engineer to service advanced protein analysis instrumentation across Benelux and parts of Europe. You will be a key member of the field team, delivering onsite and remote support and ensuring high customer satisfaction.

The role requires fluency in Dutch, English and French, a engineering/science background, and a willingness to travel up to 90%. Brussels area location preferred, with opportunities for professional growth in a global life sciences

Qualifications

• Fluent in Dutch, English and French.
• BA or Masters in engineering/science or equivalent hi-tech experience.
• Minimum 3 years in industrial/scientific sector.
• Personal computer repair skills and strong PC skills (Windows/MS products).
• Willingness to travel up to 90%.

Responsibilities

• Provide onsite and remote customer/instrument support for complex electro‑mechanical instruments.
• Schedule, document, and file technical reports and expense/travel claims; manage field inventory.
• Collaborate with sales and field applications teams to resolve customer issues.

Skills

Brand ambassador

Multilingual: Dutch/English/French

Customer support

Organization skills

Travel readiness

Education

BA/MA in engineering or science

Tools

Windows

Job description

By joining Bio-Techne, you’ll join a company with a powerful and positive purpose of enabling cutting-edge research in Life Sciences and Clinical Diagnostics. Bio-Techne, and all of its brands, provides tools for researchers to further treat and prevent disease worldwide.

Pay Range: €44,700 - €71,580

Placement within the salary range will vary depending on experience, qualifications, geographic location, and internal equity considerations.

Location:

Belgium – Brussels area (Walloon Brabant)

Position Objective

Experienced field engineer to service revolutionary protein analysis instrumentation. The successful candidate will be a key member of a field team responsible for maintaining instruments and supporting customers to a high standard across Benelux and infrequent in Europe.

Essential Duties & Responsibilities

• Customer and Instrument support Deliver onsite customer facing and Home-based remote support to diagnose and independently repair complex electro-mechanical scientific instruments in a laboratory environment. Ability to prepare samples for instrument testing as required, basic laboratory skills essential. Field based role with extensive daily travel.
• Schedule, Administration and Inventory management Works independently with minimal direct supervision. Manage and schedule customer appointments till completion and on occasion the creation of detailed technical paperwork and support documents. Timely submission of service reports to clients and monthly expense / travel claims. Management of personal inventory for successful repairs and field support.
• Support of sales and field applications team Work collaboratively to support the sales team with pre and post sales enquiries and tasks. Support the field applications team both remotely and onsite to ensure successful resolution of complex customer situations and issues.

Minimum Requirements/Qualifications

• Fluent Business Dutch, English and French
• BA, Masters in an engineering / science field or 3 years’ experience in hi-tech sector
• A minimum of 3 years’ experience in industrial / scientific sector, preferably in a similar industry
• Personal Computer repair skills and strong computer skills set, (Windows and Microsoft products)
• Ability to travel as necessary – Travel 90%

Skills Required/desired

• Strong brand ambassador
• Excellent written and verbal communication skills in Dutch, English and French
• Proven customer-oriented skills in technical support and problem solving
• Strong organizational and administration skills
• Excellent attention to detail, time management and process management
• Professional demeanor
• Flexible and willing to travel for work-related purposes as necessary
• Self-directed and creative
• Basic laboratory and GMP skills

Bio-Techne is committed to product quality, customer satisfaction, continued improvement, minimising environmental impacts and conserving natural resources. Environmental and quality management is an integral core value and vital part of the Bio-Techne culture.

Why Join Bio-Techne

• We offer competitive wages along with extensive benefits for employees and their families.
• We invest in our employees’ financial futures through retirement programs and an employee stock purchase plan.
• We help our employees develop their careers through mentorship, promotional opportunities, training and development, internship programs, and more.
• We offer an international and diverse working environment, enriched by employee resource groups; volunteer and charity events; and employee events that build a culture of caring and belonging.
• We foster a culture of empowerment and innovation, where employees feel valued and encouraged to bring their new ideas to the table.

Bio-Techne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

To protect the interests of all, Bio-Techne will not accept unsolicited resumes from any source other than a candidate application. Any unsolicited resumes sent to Bio-Techne will be considered Bio-Techne property.

If you require a reasonable accommodation to complete an application, participate in an interview, or take part in any other stage of the recruitment process, please contact [e-mail] for assistance.