Field IT Technician: Onsite & Remote User Support

Envista Holdings Corporation; Vlaams-Brabant; Hybride; EUR 42 000 - 64 000; Plein temps

Résumé du poste

Envista is seeking a customer-focused IT professional to join the DEXIS IT Field Services team in Belgium. You will provide onsite and remote support for end-user devices, applications, and connectivity, ensuring a secure and efficient computing environment.

Responsibilities include diagnosing and resolving hardware/software issues, configuring PCs and mobile devices, managing Active Directory access, and collaborating with regional IT colleagues on deployments and projects, with travel to Venlo

Qualifications

• Bachelor’s degree or Associate degree with four years of experience or six years related experience and/or training.
• Hands-on experience supporting PCs, laptops, peripherals, and end users in an enterprise IT environment.
• Experience diagnosing and resolving hardware, software, application, and network connectivity issues.
• Working knowledge of Windows environments, Active Directory, LAN/VPN connectivity, DHCP, IP networking, and endpoint support.
• Ability to troubleshoot technical issues independently, evaluate available solutions, and elevate appropriately.
• Strong customer-service and communication skills, including the ability to explain technical information clearly to non-technical users.
• Ability to manage multiple requests, prioritize effectively, and work within established service-level expectations.
• Ability to work effectively with both local and remote colleagues in a team environment.
• Fluent in Dutch and English.

Responsabilités

• Provide professional onsite and remote IT support, diagnosing and resolving hardware, software, application, and connectivity issues while keeping employees informed throughout the support process.
• Perform second-level troubleshooting across Windows PCs and laptops, LAN, VPN, Citrix, email, enterprise applications, DHCP, and IP connectivity, escalating issues when appropriate.
• Install, configure, and maintain PCs, laptops, peripherals, mobile devices, and VOIP phones, including software patching, malware remediation, and preventive maintenance.
• Manage user accounts and access within Active Directory in accordance with established security practices.
• Support local network infrastructure, including data drops, network hardware installations, and basic cabling activities.
• Maintain accurate IT asset inventory and documentation covering equipment configuration, deployment, lifecycle management, and hardware recycling.
• Create and maintain technical documentation and knowledge-base articles, and provide employee training as needed.
• Support hardware configuration, purchasing, and local IT budget-planning activities within established processes.
• Participate in regional IT projects and collaborate with local and remote IT colleagues to improve technology support and service delivery.
• Manage assigned work independently, prioritize requests against service-level expectations, and elevate critical issues appropriately.

Connaissances

Customer-focused

Communication

Independent worker

Team collaboration

Dutch & English fluency

Formation

Bachelor’s or Associate degree with relevant experience

Outils

Windows

Active Directory

LAN/VPN

Citrix

DHCP/IP networking

VOIP phones

Description du poste

Envista is seeking a customer-focused IT professional to join the DEXIS IT Field Services team in Belgium. You will provide onsite and remote support for end-user devices, applications, and connectivity, ensuring a secure and efficient computing environment.

Responsibilities include diagnosing and resolving hardware/software issues, configuring PCs and mobile devices, managing Active Directory access, and collaborating with regional IT colleagues on deployments and projects, with travel to Venlo