IT Field Services Technician

Envista Holdings Corporation; Vlaams-Brabant; Hybrid; EUR 42,000 - 64,000; Full time

Job summary

Envista is seeking a customer-focused IT professional to join the DEXIS IT Field Services team in Belgium. You will provide onsite and remote support for end-user devices, applications, and connectivity, ensuring a secure and efficient computing environment.

Responsibilities include diagnosing and resolving hardware/software issues, configuring PCs and mobile devices, managing Active Directory access, and collaborating with regional IT colleagues on deployments and projects, with travel to Venlo

Qualifications

• Bachelor’s degree or Associate degree with four years of experience or six years related experience and/or training.
• Hands-on experience supporting PCs, laptops, peripherals, and end users in an enterprise IT environment.
• Experience diagnosing and resolving hardware, software, application, and network connectivity issues.
• Working knowledge of Windows environments, Active Directory, LAN/VPN connectivity, DHCP, IP networking, and endpoint support.
• Ability to troubleshoot technical issues independently, evaluate available solutions, and elevate appropriately.
• Strong customer-service and communication skills, including the ability to explain technical information clearly to non-technical users.
• Ability to manage multiple requests, prioritize effectively, and work within established service-level expectations.
• Ability to work effectively with both local and remote colleagues in a team environment.
• Fluent in Dutch and English.

Responsibilities

• Provide professional onsite and remote IT support, diagnosing and resolving hardware, software, application, and connectivity issues while keeping employees informed throughout the support process.
• Perform second-level troubleshooting across Windows PCs and laptops, LAN, VPN, Citrix, email, enterprise applications, DHCP, and IP connectivity, escalating issues when appropriate.
• Install, configure, and maintain PCs, laptops, peripherals, mobile devices, and VOIP phones, including software patching, malware remediation, and preventive maintenance.
• Manage user accounts and access within Active Directory in accordance with established security practices.
• Support local network infrastructure, including data drops, network hardware installations, and basic cabling activities.
• Maintain accurate IT asset inventory and documentation covering equipment configuration, deployment, lifecycle management, and hardware recycling.
• Create and maintain technical documentation and knowledge-base articles, and provide employee training as needed.
• Support hardware configuration, purchasing, and local IT budget-planning activities within established processes.
• Participate in regional IT projects and collaborate with local and remote IT colleagues to improve technology support and service delivery.
• Manage assigned work independently, prioritize requests against service-level expectations, and elevate critical issues appropriately.

Skills

Customer-focused

Communication

Independent worker

Team collaboration

Dutch & English fluency

Education

Bachelor’s or Associate degree with relevant experience

Tools

Windows

Active Directory

LAN/VPN

Citrix

DHCP/IP networking

VOIP phones

Job description

Belgium, Flemish Brabant, Mechelen

Full time

R5027516

Job Description:

About the Opportunity

Envista is one of the world’s leading dental technology groups, supporting clinicians and laboratories with innovative solutions across implants, digital workflows, and dental equipment. With renowned brands such as Nobel Biocare, we are committed to advancing dental care through innovation, education, and partnership.

Join our IT Field Services team and help keep employees connected, productive, and supported. In this hands‑on role, you will provide onsite and remote technical support for end‑user devices, applications, connectivity, and workplace technology. You will troubleshoot and resolve technical issues, maintain a reliable and secure computing environment, support technology deployments, and collaborate with regional IT colleagues to deliver a positive employee support experience.

What You Will Do

• Provide professional onsite and remote IT support, diagnosing and resolving hardware, software, application, and connectivity issues while keeping employees informed throughout the support process.

• Perform second‑level troubleshooting across Windows PCs and laptops, LAN, VPN, Citrix, email, enterprise applications, DHCP, and IP connectivity, escalating issues when appropriate.

• Install, configure, and maintain PCs, laptops, peripherals, mobile devices, and VOIP phones, including software patching, malware remediation, and preventive maintenance.

• Manage user accounts and access within Active Directory in accordance with established security practices.

• Support local network infrastructure, including data drops, network hardware installations, and basic cabling activities.

• Maintain accurate IT asset inventory and documentation covering equipment configuration, deployment, lifecycle management, and hardware recycling.

• Create and maintain technical documentation and knowledge‑base articles, and provide employee training as needed.

• Support hardware configuration, purchasing, and local IT budget‑planning activities within established processes.

• Participate in regional IT projects and collaborate with local and remote IT colleagues to improve technology support and service delivery.

• Manage assigned work independently, prioritize requests against service‑level expectations, and elevate critical issues appropriately.

The emphasis on independent troubleshooting, established processes, technical expertise, communication, and service impact is consistent with the factors used in Envista's Technical Support career framework.

#LI-ZV1

Job Requirements:

What You Will Bring

You are a customer‑focused IT professional who enjoys solving problems and helping people use technology effectively. You can balance multiple priorities, communicate technical information clearly, and work independently while knowing when an issue requires escalation or additional expertise.

Minimum Qualifications

• Bachelor’s degree or Associate degree with four years of experience or six years related experience and/or training.

• Hands‑on experience supporting PCs, laptops, peripherals, and end users in an enterprise IT environment.

• Experience diagnosing and resolving hardware, software, application, and network connectivity issues.

• Working knowledge of Windows environments, Active Directory, LAN/VPN connectivity, DHCP, IP networking, and endpoint support.

• Ability to troubleshoot technical issues independently, evaluate available solutions, and elevate appropriately.

• Strong customer‑service and communication skills, including the ability to explain technical information clearly to non‑technical users.

• Ability to manage multiple requests, prioritize effectively, and work within established service‑level expectations.

• Ability to work effectively with both local and remote colleagues in a team environment.

• Fluent in Dutch and English.

Preferred Qualifications

• Experience supporting Citrix, VOIP, mobile devices, or similar enterprise technologies.

• Experience creating IT support documentation, knowledge‑base articles, or end‑user training materials.

• Experience contributing to regional IT deployments or technology projects.

• Relevant industry certifications such as CompTIA A+, Network+, CCNA, Microsoft certifications, or equivalent credentials.

Travel Requirements

• Willingness and ability to travel regularly to the Venlo site in the Netherlands.

• Occasional travel to the Herzogenrath site in Germany and other business locations may be required based on operational needs.

Operating Company:

DEXIS

Envista is a global family of more than 30 trusted dental brands, united by a shared purpose: to partner with professionals to improve lives. Envista helps its customers deliver the best possible patient care through industry‑leading dental consumables, solutions, technology, and services. Our comprehensive portfolio, including dental implants and treatment options, orthodontics, and digital imaging technologies, covers an estimated 90% of dentists’ clinical needs for diagnosing, treating, and preventing dental conditions as well as improving the aesthetics of the human smile. Envista companies, including DEXIS, Kerr, Nobel Biocare and Ormco, partner with dental professionals to help them deliver the best possible patient care.

Envista became an independent company in 2019. We brought with us the proven Envista Business System (EBS) methodology, an experienced leadership team, and a strong culture grounded in continuous improvement, commitment to innovation, and deep customer focus to meet the end‑to‑end needs of dental professionals worldwide. Envista is now one of the largest global dental products companies, with significant market positions in some of the most attractive segments of the dental products industry. For more information, please visit www.envistaco.com .