Field ICT Specialist – IT Support & Training (Brussels)

MSF International; Belgique; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Meal Vouchers

Hospital Insurance (DKV)

Pension Plan

Public transportation reimbursement

Job summary

MSF Belgium is seeking a Field ICT Specialist in Brussels to provide 2nd and 3rd line technical support across programmes. The role collaborates with Infrastructure, Data and DevOps teams and external vendors to resolve incidents and ensure secure, reliable ICT operations.

You will participate in defining ICT strategies, deploy and maintain applications, train staff, and maintain technical documentation. 20–35% mobility per MSF project is expected.

Qualifications

• Degree in Computer Science, Information Systems Management or equivalent by experience.
• Minimum 3 years’ experience in providing IT and technical support services to a diverse user community.
• Experience in project management is an asset.
• Experience with MSF or other NGOs is a strong asset.
• Strong knowledge of troubleshooting and administration of Microsoft operating systems, Windows 11 required.
• Knowledge of Fortinet, LDAP, Synology, NixOS.
• Knowledge of communication technologies: cellular, VSAT, ADSL, WiMAX, fiber optic, HF/VHF.
• Good understanding of PC hardware installation and configuration.
• Experience using and configuring processes in an IT service management tool.
• Hands-on experience with various operating systems and devices (OS X, Android, iOS, etc.) is an asset.
• Hands-on experience in network administration, security technologies and architecture: firewall, internet proxy, load balancing, VPN solutions, application security is an asset.
• Knowledge of GLPI, Intune is a strong asset.
• Knowledge of PowerShell scripting language is an asset.
• Knowledge of virtualization technology is an asset.
• Ability to understand the needs and constraints of MSF operations.
• Ability to adapt to changing circumstances, contexts, tasks, responsibilities and people.
• Good analytical and problem-solving skills.
• Ability to engage, develop and maintain mutually beneficial professional relationships with users and various stakeholders.
• Result, quality & service oriented.

Responsibilities

• Develop and maintain collaboration with ICT Officers and Logistics staff.
• Develop a technical mentoring relationship with ICT Officers in the programme.
• Participate in deployment and maintenance of MSF and third-party applications, and deployment/configuration of endpoints.
• Prepare and deliver ICT trainings to ICT Officers and Logistics staff across programmes.
• Prepare and maintain up-to-date technical documentation and guidelines.
• Respond to user inquiries and help resolve hardware or software issues.
• Provide support for recruitment and development of ICT staff.
• Assign support tickets to relevant ICT unit members.
• Manage incidents, problems, and user requests; escalate to 3rd level support as needed.
• Maintain logging of detected issues and resolutions.
• Regularly analyze support and propose improvements.
• Participate in defining and updating ICT ecosystem and ensure proper implementation.
• Participate in and promote configuration management for ICT devices.
• Prepare and execute project visits.
• Identify hardware and software solutions meeting MSF needs.

Skills

Windows 11

Troubleshooting

Network administration

IT service management

PowerShell

Virtualization

Security concepts

English proficiency

Education

Bachelor's degree in Computer Science or related field

Tools

Fortinet

LDAP

Synology

NixOS

GLPI

Intune

Job description

MSF Belgium is seeking a Field ICT Specialist in Brussels to provide 2nd and 3rd line technical support across programmes. The role collaborates with Infrastructure, Data and DevOps teams and external vendors to resolve incidents and ensure secure, reliable ICT operations.

You will participate in defining ICT strategies, deploy and maintain applications, train staff, and maintain technical documentation. 20–35% mobility per MSF project is expected.