Information & communication technology

Msf Azg; Brussel Hoofdstad; Hybrid; EUR 60,000 - 85,000; Full time

Benefits offered by this job

Meal Vouchers

Hospital Insurance (DKV)

Pension Plan

100% reimbursement for publictransport

Job summary

MSF Belgium is seeking a Field ICT Specialist to provide 2nd and 3rd line ICT support within the Field ICT Team of the OCB. You will liaise with Infrastructure, Data and DevOps teams and external vendors to ensure timely incident resolution, and you will contribute to deploying and maintaining MSF and third-party applications across programmes.

You will participate in ICT trainings, documentation, and the definition of the ICT ecosystem, with homeworking possible per MSF policy and mobility of

Qualifications

• Degree in Computer Science, Information Systems Management or equivalent by experience.
• Minimum 3 years’ experience in providing IT and technical support to a diverse user community.
• Experience in project management is an asset.
• Experience with MSF or NGOs in similar contexts is a strong asset.
• Strong knowledge of troubleshooting and administration of Microsoft operating systems, Windows 11.

Responsibilities

• Develop and maintain collaboration with ICT Officers and Logistics staff in the field and other stakeholders.
• Provide 2nd and 3rd line technical support with external vendors as needed.
• Deploy and maintain MSF and third-party applications and configure endpoints.
• Prepare and deliver ICT trainings and maintain technical documentation.
• Respond to user inquiries and resolve hardware or software issues.
• Manage incidents, problems, and user requests; escalate complex issues to 3rd level support.

Skills

Troubleshooting

IT support

Network administration

Security technologies

Windows 11

PowerShell

Education

Degree in Computer Science / Information Systems Management or equivalent by experience

Tools

Fortinet

LDAP

Synology

NixOS

GLPI

Intune

Job description

Field ICT Specialist (m/f/x) – Brussels – MSF Belgium

• MSF experience required : Previous MSF experience as an asset

Médecins Sans Frontières (MSF) is an international humanitarian aid organization that provides assistance in more than 70 countries to populations in distress, to victims of natural or manmade disasters and to victims of armed conflicts, without discrimination and irrespective of origin, religion, creed or political affiliation.

CONTEXT

MSF OCB (Operational Center Brussels) Field ICT Team’s mission is to enable, deploy and maintain a reliable, usable, and secure ICT ecosystem that supports and facilitates MSF OCB’s operations across its programmes. Over the last four years, the team has deployed a new infrastructure that provides country programmes and emergency interventions with solid foundations for further digital transformation.

An accessible, reliable and secure ICT ecosystem is essential for MSF OCB operations. MSF OCB activities are increasing in number and complexity, as does usage and deployment of digital tools. In such a context, ensuring qualitative operations driven approach in ICT has become more important and is the cornerstone of future digitalization.

The recent pandemic demonstrated the critical role of digital tools in ensuring operational continuity and accelerated the adoption of new ways of working associated with Recentralisation and Networked Operational Directorate approaches. These are only possible if ICT ecosystem is aligned with programme and project needs, to ensure reliability of tools and processes, safety of data, protection of devices and continuity of service.

Innovative short-term and long-term ICT solutions adapted to MSF OCB’s different operational realities, focused on the health of patients and staff, and which are appropriate for contexts or environments are needed.

Typical Field ICT solutions are a balanced mix of technology, human capital, and pragmatism. The Field ICT team analyzes, prototypes, implements, and supports these solutions.

As Field ICT Specialist, you have an in-depth understanding of the ICT ecosystem in programmes and projects and provide 2nd and 3rd line technical support. You liaise with the Infrastructure, Data and DevOps teams for 3rd line support, as well as external vendors, to ensure that any incidents or issues are properly resolved.

You will participate in the development of operational tactics from an ICT point of view.

You are part of the Field ICT team within the ICT unit of OCB's General Management and reports to the Field ICT Solutions Referent. The Field ICT team is composed of a Coordinator, Field ICT specialists, Regional operations partners, a Field ICT workstation management referent and a Mobile implementation officer (MIO).

MAIN RESPONSIBILITIES

• Develop and maintain effective collaboration with ICT Officers and Logistics staff in the field, members of the Front Office and Back Office of the logistics department, as well as other relevant stakeholders
• Develop a technical mentoring relationship with ICT Officers in the programme
• Participate in the deployment and maintenance of MSF and third-party applications, as well as the deployment and configuration of endpoints (PC, smartphone, etc.)
• Prepare and deliver ICT trainings to ICT Officers and Logistics staff across programmes. Support, as appropriate, ICT training for end users
• Prepare and maintain up-to-date technical documentation, guidelines and supporting documents. Communicate them through the appropriate channels
• Respond to user inquiries and help them resolve any hardware or software issues
• Provide adequate support for the recruitment and development of ICT-related staff within the programmes
• Assign support tickets to the relevant members of the ICT unit
• Manage incidents, problems, and user requests within the scope of your competence
• Escalate complex issues to 3rd level support and track their resolution (third-level support is provided either by the Infrastructure, Data and DevOps teams or by external vendors)
• Maintain logging of all detected software or hardware issues, and their resolution
• Regularly analyse support logistics staff and propose improvements
• Participate in the definition and updating of the ICT ecosystem and ensure that everything is properly implemented and documented
• Participate in and promote configuration management for ICT devices
• Prepare and execute project visits
• Identify hardware and software solutions adapted to the needs of users and meeting the specific requirements of MSF's operating environment

REQUIREMENTS

Education & Experience

• Degree in Computer Science, Information Systems Management or equivalent by experience
• Minimum of 3 years’ experience in providing IT and technical support services to a diverse, non-technical, geographically, and culturally dispersed user community
• Experience in project management is an asset
• Experience with MSF or other NGOs in similar contexts is a strong asset
• Strong knowledge of troubleshooting and administration of Microsoft operating systems, Windows 11 required
• Knowledge of Fortinet, LDAP, Synology, NixOS
• Knowledge of communication technologies: cellular, VSAT, ADSL, WiMAX, fibre optic, HF/VHF
• Good understanding of PC hardware installation and configuration
• Experience using and configuring processes in an IT service management tool
• Hands-on experience with various operating systems and devices (OS X, Android, iOS, etc.) is an asset
• Hands-on experience in network administration, security technologies and architecture: firewall, internet proxy, load balancing, VPN solutions, application security is an asset
• Knowledge of GLPI, Intune is a strong asset
• Knowledge of PowerShell scripting language is an asset
• Knowledge of virtualization technology is an asset
• Ability to understand the needs and constraints of MSF operations
• Ability to adapt to changing circumstances, contexts, tasks, responsibilities and people
• Good analytical and problem-solving skills
• Ability to engage, develop and maintain mutually beneficial professional relationships with users and various stakeholders
• Result, quality & service oriented

Languages

• Proficiency in English, both written & spoken is mandatory
• Proficiency in French is a strong asset

CONDITIONS

• Expected starting date: As soon as possible
• Contract Type: Open-ended contract – full-time
• Mobility: 20% - 35 % in MSF projects
• Homeworking is possible as per MSF policy
• Salary according to MSF-OCB Head Office grid
• Meal Vouchers - Hospital Insurance (DKV) – Pension Plan – 100% reimbursement for public transportation costs
• Adhere to the MSF principles and to our managerial values: Respect, Transparency, Integrity, Accountability, Trust and Empowerment
• Adhere to the MSF Behavioral Commitments

Deadline for applications:18thof November 2026

MSF values diversity and is committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of disability, gender identity, marital or civil partnership status, race, color or ethnic and national origins, religion or belief, or sexual orientation.